THULISILE SANDLENI
ADMIN CONSULTANT\ CLIENT SERVICE
3345 MOLOTO SOUTH KWAMHLANGA,GP
Summary
An enthusiastic and proactive individual with exceptional communication, analytical and organisational skills. I have many years of experience in the telemarketing industry, working as a seasonal call center agent, quality controller, switchboard operator, claims administrator and hr administrator. I am also very versatile and can venture into any industry and still perform beyond expectations. I am resilient, organised, innovative and perceive challenges as opportunities to learn. I work very well under pressure, independently and in a team setting with or with very limited supervision. Furthermore, I seek an exciting opportunity in a reputable company where I can use my skills in the best possible way for achieving the company's goals and growing professionally.
Overview
11
11
years of professional experience
3
3
Languages
Work History
ADMIN CONSULTANT
DC CREDIT PROTECT PTY LTD
09.2023 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Accepted and processed payments, updated accounts and issued receipts.
HR Administrator
TELE-TECH (PTY) LTD
12.2021 - 08.2023
Claims Administrator
TELE-TECH (PTY) LTD
09.2021 - 11.2021
Switch Board Operator
TELE-TECH (PTY) LTD
07.2018 - 09.2021
- Monitor the switch board.
- Responsible for scanning, filling and recruiting.
- Attending to clients needs.
- Welcoming of guests upon arrival.
- Key Responsibilities:
Quality Controller
TELE-TECH (PTY) LTD
10.2014 - 07.2018
- Ensure quality sales.
- Provide feedback on calls.
- Assess and correct mistakes made by agents on sales by listening to recordings.
- Data capturing.
- Key Responsibilities:
Call Centre Agent
TELE-TECH (PTY) LTD
05.2014 - 10.2014
- Selling of products(Insurance Products).
- Key Responsibilities:
Education
Milpark Education
04.2001 -
MOONSTONE
National Senior Certificate - IsiNdebele, English First Additional Language, Mathematics, Life Orientation, Physical Science, Geography
NDZUNDZA MABHOKO SECONDARY SCHOOL
MOLOTO,SOUTH AFRICA12-2012
Skills
Attention To Detail
References
- Zolisa Makhuzeni Team leader Tele-Tech Pty Ltd 0825251541
- Josline, Dikeni, Team Leader, , Tele-Tech Pty Ltd
- Ravelle Kok- Call center manager DC Credit Protect Pty- 0618022837 \0128810296
- Marilize Bierman-HR DC Credit Protect Pty- 0724311761 \0128810296
Timeline
ADMIN CONSULTANT
DC CREDIT PROTECT PTY LTD
09.2023 - Current
HR Administrator
TELE-TECH (PTY) LTD
12.2021 - 08.2023
Claims Administrator
TELE-TECH (PTY) LTD
09.2021 - 11.2021
Switch Board Operator
TELE-TECH (PTY) LTD
07.2018 - 09.2021
Quality Controller
TELE-TECH (PTY) LTD
10.2014 - 07.2018
Call Centre Agent
TELE-TECH (PTY) LTD
05.2014 - 10.2014
Milpark Education
04.2001 -
MOONSTONE
National Senior Certificate - IsiNdebele, English First Additional Language, Mathematics, Life Orientation, Physical Science, Geography
NDZUNDZA MABHOKO SECONDARY SCHOOL