Thulisile Nkabinde
Pretoria
Summary
Results-driven Floor Manager and Senior Client Advisor with over seven years of experience in customer service management and conflict resolution. Skilled in staff management, performance monitoring, and training development, consistently resolving complaints to enhance customer satisfaction. Proven expertise in visual merchandising and cash handling, combined with a background in debt collection, emphasising strong negotiation and recovery strategies.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Floor Manager
nedbank
Pretoria
10.2016 - Current
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
- Actioned customer feedback to improve product and service provisions.
- Maintained a safe and clean environment, adhering to health and safety regulations to prevent accidents and ensure compliance.
Administration Clerk
nedbank
Pretoria
10.2016 - Current
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Managed client communications by answering phones and corresponding through email.
- Answered telephone calls to offer information, direct callers and take messages.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Handled photocopying documents, updating files and faxing communications for staff.
ATM custodian
nedbank
Pretoria
10.2016 - Current
- Maintained clean, safe working environments to eliminate accident risks.
- Met schedule using excellent planning and coordination skills.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
service consultant
nedbank
Pretoria
10.2016 - Current
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Streamlined appointment booking processes, reducing wait times and improving customer experience.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Achieved company targets by implementing successful sales strategies.
- Processed reservations on internal booking system for accurate recordkeeping.
- Documented and scoped actions taken to resolve issues after service calls.
debt collec
De Wet Attorneys
vereeniging
01.2012 - 10.2016
- Managed complaints with calm, clear communication and problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed team communications and information for meetings.
Cashier
Engen garage
BRITS, south africa
01.2010 - 01.2011
- Processed cash, cheque, and card payments to complete transactions efficiently and enhance customer satisfaction.
- Handled cash, credit card, and voucher payments, ensuring accurate financial records and minimising discrepancies.
- Maintained clean, tidy, and organised checkout areas to facilitate efficient customer service and improve shopping experience.
Education
NVQ Level 5 - banking
chartal business management
Johannesburg, GP01-2025
Skills
- Customer relationship management
- Problem solving
- Communication skills
- Feedback implementation
Languages
Urdu
Beginner
A1
English
Advanced
C1
Timeline
Floor Manager
nedbank
10.2016 - Current
Administration Clerk
nedbank
10.2016 - Current
ATM custodian
nedbank
10.2016 - Current
service consultant
nedbank
10.2016 - Current
debt collec
De Wet Attorneys
01.2012 - 10.2016
Cashier
Engen garage
01.2010 - 01.2011
NVQ Level 5 - banking
chartal business management