THULISILE JOYI
Senior Business Analyst
Johannesburg,GP
Summary
Senior Business & Systems Analyst with 8+ years of experience in the insurance industry, delivering end-to-end system solutions across group risk and related insurance products. Skilled in business analysis (elicitation, documentation, gap analysis), systems analysis (Oracle Compass configuration, process design, technical specifications), feature analysis (user stories, acceptance criteria, requirements traceability), and testing & QA (unit, integration, regression, UAT). Proficient in SQL for test data validation, change and incident management, and stakeholder engagement across Agile and Waterfall environments. Known for delivering reliable, compliant, and well-documented solutions that align with business objectives.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Senior Business Analyst
Signature Business Solutions (Discovery Invest)
05.2024 - Current
- Partnered with stakeholders to design, configure, and implement system solutions for insurance products using Oracle Compass.
- Elicited, documented, and validated business and functional requirements; facilitated workshops, JAD sessions, and walkthroughs.
- Performed gap analysis to identify improvement opportunities and supported long-term solution design.
- Defined data field requirements and produced BRDs, FRDs, process flows, and technical specifications.
- Documented change requests and communicated updates to stakeholders; supported change and incident management.
- Planned and executed unit, integration, regression, and UAT testing to validate business and system requirements.
- Applied SQL for data validation and supported reporting requirements across systems.
Senior Feature Analyst
CyberPro Consulting (Standard Bank Insurance)
12.2023 - 04.2024
- Acted as Senior Feature Analyst on a new insurance policy system, managing analysis, delivery, and quality assurance activities.
- Gathered and refined business requirements; translated them into functional specifications, user stories, and acceptance criteria.
- Collaborated with business and IT stakeholders to align feature design and delivery with strategic needs.
- Facilitated JAD sessions, workshops, and walkthroughs to refine system requirements.
- Planned and executed test cycles, prepared UAT scenarios, and coordinated defect management during delivery.
- Documented functional outcomes, change requests, and maintained traceability across the Agile lifecycle.
Senior Systems Business Analyst
Alexander Forbes
10.2022 - 11.2023
- Configured and delivered group risk products within Oracle Compass to support insurance business requirements.
- Engaged stakeholders to elicit requirements and design system solutions, documenting business processes and functional specifications.
- Performed systems and business analysis to align new features with operational needs; conducted gap analyses and recommended improvements.
- Coordinated change control processes with IT and business teams to integrate system updates smoothly.
- Planned and executed functional, integration, and regression testing; validated production fixes and documented outcomes.
- Applied SQL queries to prepare data sets and validate system results for accuracy.
Business Systems Analyst
Liberty Group Limited
01.2017 - 09.2022
- Worked across multiple strategic initiatives with SMEs, business stakeholders, and delivery teams within the insurance division.
- Elicited and documented business requirements into BRDs, FRDs, and functional specifications, ensuring alignment with business objectives.
- Performed systems analysis for Oracle Compass product configurations supporting group risk insurance solutions.
- Produced process models, use-case scenarios, and data mappings to support solution delivery.
- Collaborated with IT to configure, deliver, and test system solutions; supported change and incident management.
- Planned and executed unit, regression, and UAT testing cycles; documented and tracked defects to resolution.
- Applied SQL for data preparation and validation to support reporting accuracy and analytics requirements.
Systems Analyst Intern
Liberty Group Limited
01.2016 - 12.2016
- Completed training in Oracle Compass and supported insurance product configuration and testing activities.
- Interpreted business requirements into technical specifications and assisted with functional and systems analysis.
- Conducted unit, functional, integration, and UAT testing for system enhancements; documented test outcomes and supported release readiness.
- Investigated production issues using structured analysis; supported fixes and retesting activities.
Education
BCom Honours - Information Systems
University of the Western Cape
01.2017
BCom - undefined
University of the Western Cape
01.2012
National Senior Certificate - undefined
Qokolweni Senior Secondary School
01.2006
Skills
Business analysis documentation
Solution design and systems analysis expertise
Acceptance criteria development
Testing & QA: functional, regression, integration, UAT, SQL data validation
Change & Incident Management: impact assessment, root cause analysis
Methodologies: Agile (Scrum/SAFe), Waterfall, Hybrid delivery approaches
Certification
ISTQB Advanced Test Analyst (2023)
Timeline
Senior Business Analyst
Signature Business Solutions (Discovery Invest)
05.2024 - Current
Senior Feature Analyst
CyberPro Consulting (Standard Bank Insurance)
12.2023 - 04.2024
Senior Systems Business Analyst
Alexander Forbes
10.2022 - 11.2023
Business Systems Analyst
Liberty Group Limited
01.2017 - 09.2022
Systems Analyst Intern
Liberty Group Limited
01.2016 - 12.2016
BCom - undefined
University of the Western Cape
National Senior Certificate - undefined
Qokolweni Senior Secondary School
BCom Honours - Information Systems
University of the Western Cape