Thulisile Fortunate Majola
Senior Business Analyst
Centurion
Summary
Experienced Certified Business Analyst with 10+ years of experience, including 2 years as a Finance Administrator. Collaborates with Project Stakeholders, Subject Matter Experts (SMEs), and Business Users to gather requirements and specifications for new applications and re-engineer existing ones. Skilled in various elicitation techniques like interviewing, questionnaires, brainstorming, JAD sessions, workshops, observation, and document analysis. Proficient in creating comprehensive documentation including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User stories, Flow charts, Data Models, Use Case Models, and Activity Diagrams using UML (Unified Modeling Language). Expertise in Change Management, accommodating change requests, conducting impact analysis, and ensuring timely delivery. Strong track record in performing Gap Analysis by understanding and mapping the AS-IS state and TO-BE state. Works effectively within Agile Scrum environment, breaking down requirements into epics, features, and user stories. Designed and implemented the MySAPS application, improving communication between South African citizens and the police force while providing essential services like reporting crime incidents, emergency services, tracking and reporting capabilities, safety tips, and police station information. Achieved a 50% increase in business objectives.
Overview
15
15
years of professional experience
21
21
years of post-secondary education
3
3
Certifications
Work History
Senior Business Analyst
Department of Home Affairs
12.2018 - Current
- Liaised with business stakeholders to understand the current business problem by investigating the business needs using Root Cause Analysis, and identified areas of Improvement
- Completed GAP analysis, and documented the AS-IS and TO-BE states into UML/BPMN use case diagrams to provide stakeholders with a clear illustration of the functionality the new solution would provide
- Built rapport with key stakeholders and managed them based on interest and power as per the stakeholder matrix strategy
- Captured high-level requirements from stakeholders through workshops, interviews, JAD sessions, and brainstorming sessions and translated them into agile user stories and acceptance criteria
- Created wireframes using Visio and Draw io tools to help articulate solutions to business and technical teams which helped to mitigate the risk of time loss in requirements understanding
- Led backlog refinement with technical teams on Jira to increase understanding of functionalities to be developed and helped with estimation
- Logged any risks, issues, assumptions, and dependencies on the RAID log
- Supported testing teams by drafting test scripts
- Conducted User Acceptance Testing (UAT) with users to ensure that solutions meet business needs and validate that the functionality works as required
- Provided training and support to stakeholders and end-users to ensure smooth adoption and utilization of new solutions and processes
- Acted as a liaison between Stakeholders and Technical teams to ensure clear communication and understanding of requirements
- Keep abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity
- Guided and mentored junior business analysts, fostering collaboration and continuous improvement in analysis practices
Business Analyst
South African Police Services
07.2014 - 11.2018
- Creating a detailed business analysis plan, outlining problems, opportunities and solutions for a business
- Elicit & Translate Business requirement to User Stories
- Conducted Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group to understand the business needs
- Gathered and analyzed the User requirements and Functional Requirements and documented Use Cases, Process Maps, Wireframes & Non-Functional Requirements
- Conducted walkthrough of requirements to technical team and helped resolve open issues and Change Requests through Impact Analysis
- Document process workflows and make appropriate recommendations to impact operational efficiencies
- Prioritize Requirements using MOSCOW and Business Value methods
- Involved in Software Development Life Cycle SDLC (Analysis, Design, Development and Implementation) of the project
- Worked in collaboration with business managers, product owners and scrum team to identify and investigate business problems and provide solutions
- Created business cases
Business Analyst
Department of Defence
Pretoria
05.2012 - 06.2014
- Defined business processes and specified solutions that make businesses more efficient
- Performed detail and comprehensive business analysis to ensure both business needs are met
- Facilitated JAD sessions to gather stakeholder requirements and manage stakeholder interactions
- Created business and functional requirement specifications
- Mapped business processes using Visio
- Created current and desired business processes
Finance Administrator
Department of Defence
05.2010 - 04.2012
- Administration of, receivable and payable accounts, credit control and debt collection, payments of invoices, staff and volunteer claims, stock control, and promotion of merchandising
- Ensuring Adherence and Improvement of Financial Control
- Stakeholder management
- Preparation of year-end audit report
Education
Bachelor of Science Honours - Computer Science
University of South Africa
04.2001 - 01.2022
B-Tech Degree - Informatics
Tshwane University of Technology
National Diploma - Information Technology
Mangosuthu Technikon
Skills
Business Process Re-Engineering
Project Scope Definition and Modelling
Stakeholder analysis and Mapping
Requirements Engineering
Requirement Elicitation
Requirement analysis
Requirement Modelling
Requirement Validation
Requirement management
Requirement documentation
Requirement prioritization
UML
BPMN20
Gap Analysis
Business Impact Analysis
Business Process Improvement
Root Cause Analysis
SWOT Analysis
UAT Testing
Design Thinking
Communication(both verbal and written)
Stakeholder management
Leadership
Decision making
Analytical thinking
Critical thinking
Proactiveness
Conflict management
Problem solving
Budgeting
forecasting
Planning
monitoring
Variance analysis
Pricing
Reporting
Jira
Drawio
MS Excel
MS Word
MS Visio
SharePoint
SQL
VBNet
Java
SQLite
PL/SQL
Windows
Mac
Linux
Excel
Word
Power Point
Access
Visio
Publisher
Outlook
Teams
Certification
Advanced Business Analysis (AdBA), FTI, 2017
Batools
- Jira
- Draw.io
- MS Excel
- MS Word
- MS Visio
- SharePoint
Timeline
Senior Business Analyst
Department of Home Affairs
12.2018 - Current
Business Analyst
South African Police Services
07.2014 - 11.2018
Business Analyst
Department of Defence
05.2012 - 06.2014
Finance Administrator
Department of Defence
05.2010 - 04.2012
Bachelor of Science Honours - Computer Science
University of South Africa
04.2001 - 01.2022
B-Tech Degree - Informatics
Tshwane University of Technology
National Diploma - Information Technology
Mangosuthu Technikon
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