Experienced Certified Business Analyst with 10+ years of experience, including 2 years as a Finance Administrator. Collaborates with Project Stakeholders, Subject Matter Experts (SMEs), and Business Users to gather requirements and specifications for new applications and re-engineer existing ones. Skilled in various elicitation techniques like interviewing, questionnaires, brainstorming, JAD sessions, workshops, observation, and document analysis. Proficient in creating comprehensive documentation including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User stories, Flow charts, Data Models, Use Case Models, and Activity Diagrams using UML (Unified Modeling Language). Expertise in Change Management, accommodating change requests, conducting impact analysis, and ensuring timely delivery. Strong track record in performing Gap Analysis by understanding and mapping the AS-IS state and TO-BE state. Works effectively within Agile Scrum environment, breaking down requirements into epics, features, and user stories. Designed and implemented the MySAPS application, improving communication between South African citizens and the police force while providing essential services like reporting crime incidents, emergency services, tracking and reporting capabilities, safety tips, and police station information. Achieved a 50% increase in business objectives.
Business Process Re-Engineering
Project Scope Definition and Modelling
Stakeholder analysis and Mapping
Requirements Engineering
Requirement Elicitation
Requirement analysis
Requirement Modelling
Requirement Validation
Requirement management
Requirement documentation
Requirement prioritization
UML
BPMN20
Gap Analysis
Business Impact Analysis
Business Process Improvement
Root Cause Analysis
SWOT Analysis
UAT Testing
Design Thinking
Communication(both verbal and written)
Stakeholder management
Leadership
Decision making
Analytical thinking
Critical thinking
Proactiveness
Conflict management
Problem solving
Budgeting
forecasting
Planning
monitoring
Variance analysis
Pricing
Reporting
Jira
Drawio
MS Excel
MS Word
MS Visio
SharePoint
SQL
VBNet
Java
SQLite
PL/SQL
Windows
Mac
Linux
Excel
Word
Power Point
Access
Visio
Publisher
Outlook
Teams