Summary
Overview
Work History
Education
Skills
Websites
Certification
Batools
Timeline
Generic

Thulisile Fortunate Majola

Senior Business Analyst
Centurion

Summary

Experienced Certified Business Analyst with 10+ years of experience, including 2 years as a Finance Administrator. Collaborates with Project Stakeholders, Subject Matter Experts (SMEs), and Business Users to gather requirements and specifications for new applications and re-engineer existing ones. Skilled in various elicitation techniques like interviewing, questionnaires, brainstorming, JAD sessions, workshops, observation, and document analysis. Proficient in creating comprehensive documentation including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User stories, Flow charts, Data Models, Use Case Models, and Activity Diagrams using UML (Unified Modeling Language). Expertise in Change Management, accommodating change requests, conducting impact analysis, and ensuring timely delivery. Strong track record in performing Gap Analysis by understanding and mapping the AS-IS state and TO-BE state. Works effectively within Agile Scrum environment, breaking down requirements into epics, features, and user stories. Designed and implemented the MySAPS application, improving communication between South African citizens and the police force while providing essential services like reporting crime incidents, emergency services, tracking and reporting capabilities, safety tips, and police station information. Achieved a 50% increase in business objectives.

Overview

15
15
years of professional experience
21
21
years of post-secondary education
3
3
Certifications

Work History

Senior Business Analyst

Department of Home Affairs
12.2018 - Current
  • Liaised with business stakeholders to understand the current business problem by investigating the business needs using Root Cause Analysis, and identified areas of Improvement
  • Completed GAP analysis, and documented the AS-IS and TO-BE states into UML/BPMN use case diagrams to provide stakeholders with a clear illustration of the functionality the new solution would provide
  • Built rapport with key stakeholders and managed them based on interest and power as per the stakeholder matrix strategy
  • Captured high-level requirements from stakeholders through workshops, interviews, JAD sessions, and brainstorming sessions and translated them into agile user stories and acceptance criteria
  • Created wireframes using Visio and Draw io tools to help articulate solutions to business and technical teams which helped to mitigate the risk of time loss in requirements understanding
  • Led backlog refinement with technical teams on Jira to increase understanding of functionalities to be developed and helped with estimation
  • Logged any risks, issues, assumptions, and dependencies on the RAID log
  • Supported testing teams by drafting test scripts
  • Conducted User Acceptance Testing (UAT) with users to ensure that solutions meet business needs and validate that the functionality works as required
  • Provided training and support to stakeholders and end-users to ensure smooth adoption and utilization of new solutions and processes
  • Acted as a liaison between Stakeholders and Technical teams to ensure clear communication and understanding of requirements
  • Keep abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity
  • Guided and mentored junior business analysts, fostering collaboration and continuous improvement in analysis practices

Business Analyst

South African Police Services
07.2014 - 11.2018
  • Creating a detailed business analysis plan, outlining problems, opportunities and solutions for a business
  • Elicit & Translate Business requirement to User Stories
  • Conducted Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group to understand the business needs
  • Gathered and analyzed the User requirements and Functional Requirements and documented Use Cases, Process Maps, Wireframes & Non-Functional Requirements
  • Conducted walkthrough of requirements to technical team and helped resolve open issues and Change Requests through Impact Analysis
  • Document process workflows and make appropriate recommendations to impact operational efficiencies
  • Prioritize Requirements using MOSCOW and Business Value methods
  • Involved in Software Development Life Cycle SDLC (Analysis, Design, Development and Implementation) of the project
  • Worked in collaboration with business managers, product owners and scrum team to identify and investigate business problems and provide solutions
  • Created business cases

Business Analyst

Department of Defence
Pretoria
05.2012 - 06.2014
  • Defined business processes and specified solutions that make businesses more efficient
  • Performed detail and comprehensive business analysis to ensure both business needs are met
  • Facilitated JAD sessions to gather stakeholder requirements and manage stakeholder interactions
  • Created business and functional requirement specifications
  • Mapped business processes using Visio
  • Created current and desired business processes

Finance Administrator

Department of Defence
05.2010 - 04.2012
  • Administration of, receivable and payable accounts, credit control and debt collection, payments of invoices, staff and volunteer claims, stock control, and promotion of merchandising
  • Ensuring Adherence and Improvement of Financial Control
  • Stakeholder management
  • Preparation of year-end audit report

Education

Bachelor of Science Honours - Computer Science

University of South Africa
04.2001 - 01.2022

B-Tech Degree - Informatics

Tshwane University of Technology

National Diploma - Information Technology

Mangosuthu Technikon

Skills

Business Process Re-Engineering

Project Scope Definition and Modelling

Stakeholder analysis and Mapping

Requirements Engineering

Requirement Elicitation

Requirement analysis

Requirement Modelling

Requirement Validation

Requirement management

Requirement documentation

Requirement prioritization

UML

BPMN20

Gap Analysis

Business Impact Analysis

Business Process Improvement

Root Cause Analysis

SWOT Analysis

UAT Testing

Design Thinking

Communication(both verbal and written)

Stakeholder management

Leadership

Decision making

Analytical thinking

Critical thinking

Proactiveness

Conflict management

Problem solving

Budgeting

forecasting

Planning

monitoring

Variance analysis

Pricing

Reporting

Jira

Drawio

MS Excel

MS Word

MS Visio

SharePoint

SQL

VBNet

Java

SQLite

PL/SQL

Windows

Mac

Linux

Excel

Word

Power Point

Access

Visio

Publisher

Outlook

Teams

Certification

Advanced Business Analysis (AdBA), FTI, 2017

Batools

  • Jira
  • Draw.io
  • MS Excel
  • MS Word
  • MS Visio
  • SharePoint

Timeline

Senior Business Analyst

Department of Home Affairs
12.2018 - Current

Business Analyst

South African Police Services
07.2014 - 11.2018

Business Analyst

Department of Defence
05.2012 - 06.2014

Finance Administrator

Department of Defence
05.2010 - 04.2012

Bachelor of Science Honours - Computer Science

University of South Africa
04.2001 - 01.2022

B-Tech Degree - Informatics

Tshwane University of Technology

National Diploma - Information Technology

Mangosuthu Technikon
Thulisile Fortunate MajolaSenior Business Analyst