Thulisile Cele
Office Administrator
Durban
Summary
Personable Office Administrator with 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Office Administrator/ Dicta Typist
NJA Somerville & Associates
Durban
09.2007 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Transcribe documents from dictated tapes
- Edit completed work for grammar, spelling and punctuation
- Gather and organize typing material
- Create spreadsheets and presentations, combining various data from existing files
- Maintain physical and digital filing systems
- Scan and print files, as needed
- Keep information confidential in accordance with security policies
Debt Collection Agent
Creditco Collections
Durban
06.2005 - 08.2007
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Self-motivated, with strong sense of personal responsibility.
Education
High School Diploma -
Iketsetseng Comprehensive High School
Sasolburg 01.1995 - 12.2006
Some College (No Degree) -
Teacher Record
Online 06.2023 - 07.2023
Skills
Office management
Time management
Office administration
Administrative support
Typing 75 words per minute
Mail handling
Transcription and dictation
Proficient in MS Office
General office functions
Office equipment proficiency
Timeline
Some College (No Degree) -
Teacher Record
06.2023 - 07.2023
Office Administrator/ Dicta Typist
NJA Somerville & Associates
09.2007 - Current
Debt Collection Agent
Creditco Collections
06.2005 - 08.2007
High School Diploma -
Iketsetseng Comprehensive High School
01.1995 - 12.2006