Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Thulisa Belinda Qandana

Thulisa Belinda Qandana

SALES AND MARKETING
East London,Eastern Cape

Summary

Polite and professional sales represantative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Language

Work History

Call Center Representative

Xakaxa Funerals
03.2022 - 04.2024
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Education

Master of Real Estate Development - Administration in Deceased Estate

UNISA
Johannesburg
01.2024 - Current

Skills

Data Entry

undefined

Timeline

Master of Real Estate Development - Administration in Deceased Estate

UNISA
01.2024 - Current

Call Center Representative

Xakaxa Funerals
03.2022 - 04.2024
Thulisa Belinda QandanaSALES AND MARKETING