Thulina Glorence Bayana
Project Coordinator
Johannesburg
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through team work. Works with clients to determine requirements and provide excellent service.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Project Coordinator
Secure Drive
08.2024 - Current
- Process all task and support requirements for the successful completion of the task and satisfaction of the customer.
- Confirm availability of and arrange the necessary task resources, Ensure that client cheat sheets are up to date.
- Ensure that client cheat sheets are up to date.
- Generate the respective quotations for services and send them to the clients for approval, Generate the markup sheets
- Ensure approval is provided internally and by the client to meet the appropriate deadline. Accurately draft, complete, and communicate all task-related documentation (e.g., trip briefs, project briefs, project time mileage, etc.).
- Create and manage the task-related WhatsApp group according to the task requirements.
- Work in conjunction with all respective departments to ensure the successful completion of task activities from inception to invoice.
Rceptionist
Arcfyre International
11.2021 - 07.2024
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Managed Vodacom Billings, Vending Machine & Food Orders.
Front Desk Agent
Johannesburg Marriott Hotel & Marriott Executive A
01.2020 - 09.2020
- Issued room keys, explained hotel amenities, and provided guests with local area information.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Processed transactions for check-outs, including issuing invoices and handling payments through cash, credit, and debit cards.
Guest Relations Coordinator
Protea Hotel by Marriott Loftus Park
04.2019 - 08.2019
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Coordinated with internal departments to resolve customer issues, facilitating seamless communication.
- Personalised customer interactions by remembering repeat customers and their preferences.
- Conducted customer surveys and interpreted results to guide service enhancements.
- Collaborated with the marketing team to communicate promotions and special offers to customers.
- Implemented VIP guest programmes, recognising and rewarding frequent visitors with exclusive benefits and services.
Front Desk Agent
Protea Hotel by Marriott Loftus Park
10.2018 - 03.2019
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Processed payments for accommodations, services, and resolved billing discrepancies with tact.
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Processed transactions for check-outs, including issuing invoices and handling payments through cash, credit, and debit cards.
Travel Coordinator
Kwathlano Tours and Transfers
09.2017 - 09.2018
- Making travel arrangements for sight seeing and tours.
- Making reservations for Airport transfers and point-to-point transfers and managing car rentals.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
Education
Logistics & Supply Chain Management
Rosebank College
Johannesburg, South Africa 06.2024 - 06.2025
Skills
Self-awareness
Timekeeping and scheduling
Group facilitation techniques
Task prioritisation
Customer Service
Project coordination
Accomplishments
Awarded the "Beyond Excellence Award" at Secure Drive in recognition of my exceptional hard work and dedication in managing clients and providing outstanding service, building strong relationships and consistently meeting clients needs.
Timeline
Project Coordinator
Secure Drive
08.2024 - Current
Logistics & Supply Chain Management
Rosebank College
06.2024 - 06.2025
Rceptionist
Arcfyre International
11.2021 - 07.2024
Front Desk Agent
Johannesburg Marriott Hotel & Marriott Executive A
01.2020 - 09.2020
Guest Relations Coordinator
Protea Hotel by Marriott Loftus Park
04.2019 - 08.2019
Front Desk Agent
Protea Hotel by Marriott Loftus Park
10.2018 - 03.2019
Travel Coordinator
Kwathlano Tours and Transfers
09.2017 - 09.2018
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