Thulile Pride Ncama

o Register correspondence in the book (incoming correspondence book)

o Draft acknowledgement letters and email them

o Distribute correspondence to respective directorates as directed by the PA or Deputy Manager

o Do filing

o Collect invoices for signature stamp them make copies for filing and deliver the original to CFO’s office.

o Collect HOD’s newspapers from the foyer, check if all newspapers are correct.

o Take instructions from both Deputy Manager and PA

o Prepare S & T for the HOD

o Answer of the telephone and redirect it to the relevant directorates.

o Set up refreshments for HOD’s meeting ensuring biscuits, water, drinks and tea are all set up in the HOD’s office.

o Taking down Resolutions and Minutes of a meeting.

o Knowledge of the Bantu Pele Principals.

o Co-ordinates an accurate and updated databased on driver management information of all employee’s utilized a council vehicle.

o Receiving information from relevant fleet management systems regarding the usage and whereabouts of required vehicle as and when required.

o Reporting to the manager to the status of the vehicle, e.g. hijackings, theft, abuse of vehicle (harsh breaking of vehicles, over revving etc.)

o Receiving telephone calls concerning Vehicle Tracking Systems and Fleet Management Systems.

o Handling in and outbound calls, evaluating the nature of all calls, identifying, and analyzing caller’s problem.

o Capturing details of the call on the database, and achieving productivity norms (daily /weekly/monthly)

o Adhering to SLA and department standards, run daily, weekly and monthly exception reports and distribution to customers.

o Educating users / customers on Fleet Policies and following communication / updates expectations with clients, in accordance with Fleet Systems.