Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Thulile Salaminah Thusini

Thulile Salaminah Thusini

Infrastructure Support Pactisioner
Cape Town

Summary

Versatile and passionate IT Specialist with hands-on experience in infrastructure support, cloud resource management, help desk troubleshooting, and client training. Skilled in BMC Remedy, Ivanti, Active Directory, and Microsoft Azure. Strong foundation in software development with practical exposure to Python, Dart, and SQL. Known for delivering outstanding user support and technical documentation while collaborating across diverse teams. Committed to continuous learning and mentoring future tech innovators.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Infrastructure Practitioner (Contractor)

Vodacom ZA
10.2024 - 10.2025
  • Delivered on-site 1st line IT support on a demanding 12×7 schedule.
  • Managed incidents via BMC Remedy and performed usability audits to improve resolution time.
  • Monitored server performance and executed system health checks across departments.
  • Trained client teams on Smart Reporting features and dashboard usage.
  • Produced monthly Service Review Reports using SAP BI and presented performance insights to stakeholders.
  • Partnered with internal and client teams to resolve issues and meet daily operational targets.

IT Operations Engineer Intern

Mukuru Africa
03.2024 - 10.2024
  • Provisioned and managed Azure virtual machines, databases, and storage resources.
  • Applied Azure Monitor and Advisor recommendations for cost-effective performance optimization.
  • Managed Office 365 accounts, licenses, and configurations (Exchange, SharePoint, Teams).
  • Administered Active Directory with GPOs, OU setups, and secure authentication protocols.
  • Created SharePoint sites with tailored permissions and provided user training.
  • Documented technical processes and collaborated on system improvement strategies.

Software Development Consultant

Think Tanks Software Solutions
04.2023 - 06.2023
  • Delivered 1st & 2nd line support for Ivanti Software across internal systems.
  • Logged and resolved incidents via ticketing platforms, escalating to vendors when needed.
  • Conducted system/server health checks and performance diagnostics.
  • Gathered business requirements and translated them into technical solutions.
  • Installed, deployed, and configured software using client frameworks.
  • Developed custom reports and provided service configuration support.

Help Desk Analyst (1st & 2nd Line)

E4 Strategic
03.2021 - 10.2021
  • Issued and renewed digital certificates for secure authentication.
  • Updated user info and synchronized data across CRM and Haystack platforms.
  • Handled document vetting and installed XML files for system compliance.
  • Logged service tasks and coordinated technical escalation for unresolved cases.

Education

Software Development Program -

Power Learn Project
09.2023 - 12.2023

End User Computing NQF Level 3 - undefined

Metanoia Academy
03.2021 - 08.2022

Systems Development NQF Level 4 - undefined

Dynamic DNA
09.2017 - 09.2018

Skills

  • Category: Support
  • Tools & Technologies: BMC Remedy, Ivanti, CRM, Smart Reporting
  • Category: Cloud Computing
  • Tools & Technologies: Microsoft Azure, Azure Monitor, Azure Advisor
  • Category: System Admin
  • Tools & Technologies: Active Directory, Office 365, SharePoint

Interests

Football, Computer Programming, Technology Reading

Timeline

Infrastructure Practitioner (Contractor)

Vodacom ZA
10.2024 - 10.2025

IT Operations Engineer Intern

Mukuru Africa
03.2024 - 10.2024

Software Development Program -

Power Learn Project
09.2023 - 12.2023

Software Development Consultant

Think Tanks Software Solutions
04.2023 - 06.2023

Help Desk Analyst (1st & 2nd Line)

E4 Strategic
03.2021 - 10.2021

End User Computing NQF Level 3 - undefined

Metanoia Academy
03.2021 - 08.2022

Systems Development NQF Level 4 - undefined

Dynamic DNA
09.2017 - 09.2018
Thulile Salaminah ThusiniInfrastructure Support Pactisioner