Thulile Salaminah Thusini
Infrastructure Support Pactisioner
Cape Town,WC
Summary
Versatile and passionate IT Specialist with hands-on experience in infrastructure support, cloud resource management, help desk troubleshooting, and client training. Skilled in BMC Remedy, Ivanti, Active Directory, and Microsoft Azure. Strong foundation in software development with practical exposure to Python, Dart, and SQL. Known for delivering outstanding user support and technical documentation while collaborating across diverse teams. Committed to continuous learning and mentoring future tech innovators.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Infrastructure Practitioner (Contractor)
Vodacom ZA
Cape Town
10.2024 - Current
- Delivered on-site 1st line IT support on a demanding 12×7 schedule.
- Managed incidents via BMC Remedy and performed usability audits to improve resolution time.
- Monitored server performance and executed system health checks across departments.
- Trained client teams on Smart Reporting features and dashboard usage.
- Produced monthly Service Review Reports using SAP BI and presented performance insights to stakeholders.
- Partnered with internal and client teams to resolve issues and meet daily operational targets.
- Systems Migration, BMC Helix Support and System testing.
IT Operations Engineer Intern
Mukuru Africa
03.2024 - 10.2024
- Provisioned and managed Azure virtual machines, databases, and storage resources.
- Applied Azure Monitor and Advisor recommendations for cost-effective performance optimization.
- Managed Office 365 accounts, licenses, and configurations (Exchange, SharePoint, Teams).
- Administered Active Directory with GPOs, OU setups, and secure authentication protocols.
- Created SharePoint sites with tailored permissions and provided user training.
- Documented technical processes and collaborated on system improvement strategies.
Software Development Consultant
Think Tanks Software Solutions
04.2023 - 06.2023
- Delivered 1st & 2nd line support for Ivanti Software across internal systems.
- Logged and resolved incidents via ticketing platforms, escalating to vendors when needed.
- Conducted system/server health checks and performance diagnostics.
- Gathered business requirements and translated them into technical solutions.
- Installed, deployed, and configured software using client frameworks.
- Developed custom reports and provided service configuration support.
Help Desk Analyst (1st & 2nd Line)
E4 Strategic
03.2021 - 10.2021
- Issued and renewed digital certificates for secure authentication.
- Updated user info and synchronized data across CRM and Haystack platforms.
- Handled document vetting and installed XML files for system compliance.
- Logged service tasks and coordinated technical escalation for unresolved cases.
Education
Software Development Program -
Power Learn Project
09.2023 - 12.2023
End User Computing NQF Level 3 - undefined
Metanoia Academy
03.2021 - 08.2022
Systems Development NQF Level 4 - undefined
Dynamic DNA
09.2017 - 09.2018
Skills
Category: Support
Tools & Technologies: BMC Remedy, Ivanti, CRM, Smart Reporting
Category: Cloud Computing
Tools & Technologies: Microsoft Azure, Azure Monitor, Azure Advisor
Category: System Admin
Tools & Technologies: Active Directory, Office 365, SharePoint
Interests
Football, Computer Programming, Technology Reading
Timeline
Infrastructure Practitioner (Contractor)
Vodacom ZA
10.2024 - Current
IT Operations Engineer Intern
Mukuru Africa
03.2024 - 10.2024
Software Development Program -
Power Learn Project
09.2023 - 12.2023
Software Development Consultant
Think Tanks Software Solutions
04.2023 - 06.2023
End User Computing NQF Level 3 - undefined
Metanoia Academy
03.2021 - 08.2022
Help Desk Analyst (1st & 2nd Line)
E4 Strategic
03.2021 - 10.2021
Systems Development NQF Level 4 - undefined
Dynamic DNA
09.2017 - 09.2018