THULILE KHESWA
Katlehong
Summary
Customer-focused Cashier skilled in processing payments and creating a welcoming environment through friendly interactions. Strong communicator with a commitment to client satisfaction, effectively addressing concerns and managing multiple tasks. Compassionate Caregiver with expertise in delivering personalised care, administering medication, and supporting daily activities. Builds trust and maintains positive relationships, ensuring comfort and well-being for all clients.
Overview
1
1
Language
12
12
years of professional experience
Work History
Cashier
Checkers
Sandword Park
02.2020 - 03.2023
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Utilised point-of-sale system efficiently, minimising errors and speeding up transaction time.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Completed daily records updates to track sales and accurate payment totals.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Assisted customers with inquiries and product information. with specific item requests by answering questions and offering knowledgeable product advice.
- Consulted with customers to help with purchasing decisions.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Maintained neat and clean shop floor and storage areas.
- Kept checkout areas tidy and organised for operational efficiency., tidy and organised checkout areas.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Operations Assistant
Mr Sweets
Whiteville
07.2016 - 06.2019
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Scheduled meetings and appointments, maximising time management and organisational effectiveness for the operations team.
- Managed inventory levels, conducted stock takes, and ordered supplies to optimise resource use and minimise waste.
- Oversaw maintenance of office equipment, ensuring uninterrupted day-to-day operations and reducing downtime.
- Streamlined communication between departments, facilitating smoother project execution and deadline adherence.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Assisted management in making key decisions by collecting, organising and modelling data.
- Assisted in preparing operational reports and presentations, enabling informed decision-making by senior management.
- Coordinated logistics for company events and meetings, ensuring seamless execution and participant satisfaction.
- Managed database and spreadsheet updates, entering client and operational data to support traceability.
- Conducted quality control checks, upholding high standards of service and product excellence.
- Led training sessions for new staff, fostering a culture of continuous improvement and skill development.
- Prepared agendas for monthly staff meetings and worked with administrative assistant to coordinate scheduling.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Cultivated strong client rapport with consistent follow-ups through email, telephone and in-person communication.
- Planned routine operations and special projects under direction of operations manager.
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
Care Giver
Red Cross
Durban
01.2011 - 01.2016
- Worked with care, compassion and empathy, providing first-class support to patients with varying needs.
- Provided personalised care and support tailored to individual client needs, enhancing their quality of life.
- Assisted with personal hygiene tasks, including bathing and grooming, to maintain client dignity.
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect.
- Administered medication according to prescribed schedules, promoting health and wellbeing.
- Monitored vital signs and reported any significant changes to healthcare providers promptly.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Assisted clients with mobility, including use of walking aids and wheelchairs, to promote independence.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Enhanced client mental health by facilitating reading, games, and activities, promoting engagement and wellbeing.
- Offered companionship and emotional support, building trusting relationships with clients.
- Demonstrated patience, empathy, and respect in all interactions, fostering a positive care environment.
- Maintained patient dignity throughout personal care, creating positive, trusted service-user relationships.
- Utilised effective communication skills to understand client needs and respond appropriately.
- Coordinated medication schedules, meal times, and medical appointments for clients to ensure timely care.
- Assisted clients with household chores, grocery shopping, and pet care, enabling them to maintain independence in daily living.
- Closely monitored client behaviour, reporting changes or concerns to doctors or families for prompt resolutions.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
Education
GCSEs - Home Base Care
Red Cross Kwazulu Natal
Kwazulu Natal01-2011
GCSEs - 1st Eight
Red Cross Kwazulu Natal
Kwazulu Natal01-2011
Certificate of Higher Education - MATRIC
ENGWAOA S.S SCHOOL
Kwazulu NatalSkills
- Cash handling
- Payment processing
- Card payment processing
- Checkout accuracy
- Transaction efficiency
- Payment reconciliation
- Cash counting
- Inventory management
- Sales interactions
- Sales reporting
- Record-keeping
- Transaction logs
- Customer service
- Customer loyalty
- Communication skills
- Team coordination
- Teamwork
- Time management
- Problem solving
- Process improvement
- Training and development
- Crisis management
- Compliance standards
Languages
English
Custom
- Care Giver, Red Cross, Kwazulu Natal, Mxolisi, 011 339 1992
- Operation Manager, Mr Sweets, Whiteville, Yaku, 0801213149
- Cashier, Checkers, Sandword Park, Nokuthula, 0800 00 6060
Timeline
Cashier
Checkers
02.2020 - 03.2023
Operations Assistant
Mr Sweets
07.2016 - 06.2019
Care Giver
Red Cross
01.2011 - 01.2016
GCSEs - Home Base Care
Red Cross Kwazulu Natal
GCSEs - 1st Eight
Red Cross Kwazulu Natal
Certificate of Higher Education - MATRIC
ENGWAOA S.S SCHOOL