Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Thulile Hlongwane

Durban,KZN

Summary

Dedicated telecommunications professional with proven expertise in network troubleshooting and customer care. Skilled in CRM software utilization and effective communication, driving customer satisfaction and prompt resolution of issues.

Overview

2
2
Languages
1
1
Certification
5
5
years of professional experience

Work History

Telecommunications

Startek
10.2018 - 07.2022
  • Customer care service.

Assisting customer with Bill related issues as well as sim and network related issues

  • Troubleshot complex problems related to telecommunications networks and developed corrective action plans accordingly.

Sales Agent

Direct channel Holdings
04.2017 - 11.2019
  • Developed strong client relationships through effective communication and product knowledge.
  • Collaborated with team members to identify sales opportunities and enhance customer service.
  • Utilized CRM software to track leads and manage sales pipelines efficiently.

Education

Embizweni High School
Durban umlazi

Skills

  • Network troubleshooting
  • Customer service
  • Client relationship management
  • CRM software utilization

Languages

Isizulu
First Language
English
Beginner (A1)
A1

Certification

  • Matric certificate

References

References available upon request.

Timeline

Telecommunications

Startek
10.2018 - 07.2022

Sales Agent

Direct channel Holdings
04.2017 - 11.2019

Embizweni High School
Thulile Hlongwane