Thulasizwe Gwamanda

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• General Sales
• Making sure the customer gets A` grade service by offering the best suitable product .

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Updating to new Laws and Regulations making they are all compliant
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Checking all records on CRM
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• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Set and achieved company defined sales goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Attended monthly sales meetings and quarterly sales trainings.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Confirming customer orders also liaising with Depot staff to track all orders
• Order management on SAP

• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
• Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
• Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
• Client Liaison
• Making sure all client files are updated

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Assisting clients with Mortgage consolidations setting up a plan to

cutting costs on their Monthly spending's .

• Met and exceeded sales targets consistently, contributing to overall team success.