Thulani Lucky Lukhele
Lenasia
Summary
Detail-oriented Student Teacher skilled in developing engaging lesson plans and fostering inclusive classrooms. Utilises innovative teaching methods to enhance student participation and learning. Committed to supporting student growth through tailored educational strategies and collaboration with colleagues and parents. Ready to contribute positively to academic development and achieve organisational objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Amazon Development Centre
Visual, United States of America
05.2022 - Current
- Managed inbound customer service calls, resolving queries and complaints effectively to maintain high satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, delivering tailored solutions that enhanced customer satisfaction.
- Handled difficult customers with empathy and patience, successfully de-escalating tense situations.
- Addressed escalated complaints with diplomacy and acknowledgment, reinforcing customer loyalty and trust.
- Assisted customers with product-related questions, feedback and complaints.
- Resolved customer queries over phone and by email.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Addressed customer service enquiries quickly and accurately.
- Managed inbound calls in a fast-paced environment, consistently achieving resolution on first contact.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Built rapport with customers through courteous and professional communications.
- Handled customer orders, forms, and requests with efficiency during busy periods.
- Participated in training sessions to improve product knowledge and customer service skills.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence.
- Managed and resolved negative correspondence promptly to improve customer relations.
Credit Controller
Babcock International Group
Johannesburg
01.2021 - 05.2022
- Monitored debtor balances to identify and address overdue accounts proactively.
- Managed telephone credit collections efficiently, resolving account issues and facilitating prompt payments.
- Maintained regular communication with customers via email and telephone to ensure timely payments on overdue accounts.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Prepared payment request letters for overdue accounts and escalated aged accounts for legal action to recover debts.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Updated customer accounts and processed payments.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Prepared statements and reports for the accountant to provide information of financial position and performance, maintaining healthy cash flow.
- Participated in regular audits to verify the accuracy of account receivables and compliance with financial policies.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
Receptionist, Recruitment & Invoicing Clerk
Manica South Africa
07.2017 - 08.2019
- Managed clerical tasks, including handling incoming and outgoing calls, to support office operations.
- Welcoming visitors
- Handled requests and queries from clients in a professional manner
- Arranged collections. Provided timely, courteous, and knowledgeable response to information requests; transferred calls; and prepared official office correspondence.
- Coordinated boardroom meeting bookings, ensuring availability and efficient scheduling for all participants.
- Arranging Meetings and maintaining Office systems
- Invoicing Transporters
- Updating Transporter Recon
- Sending parcels by courier
- Conducted recruitment processes to identify and hire suitable candidates.
- Conducted telephonic interviews to evaluate candidate qualifications and cultural fit for the organisation.
- Conducted exit interviews to gather feedback from departing employees.
- Other administrative functions
- Reason for leaving: Retrenched
- Reference: Karen Armour (074 153 0992)
Customer Services & Receptionist
RTT Courier Services (PTY) LTD
06.2013 - 06.2017
- Greeted and assisted visitors at front desk, fostering a professional and welcoming environment.
- Handled requests and queries from clients in a professional manner.
- Arranged collections. Provided timely, courteous and knowledgeable response to information requests; transferred calls; and prepared official office correspondence.
- Handled clerical tasks including incoming and outgoing calls, data entry, and filing of fleet records to support office operations.
- Contacted clients to request outstanding proof of delivery (POD) documents for record completion.
- Sorted and scanned waybills to maintain organised records, ensuring efficient processing.
- Prepared monthly fleet reports.
- Earned excellent results on performance reviews, with accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unmatched service.
- Reason for leaving: Got another job
- Reference: Miss. Bronwyn Richardson (011 552 1000)
Receptionist and Administration
Logwin Air & Ocean
06.2012 - 06.2013
- Managed all incoming and outgoing calls, recorded messages for staff, coordinated overnight couriers, filled waybills, and ensured adequate stock levels.
- Resolved client queries promptly and effectively, contributing to improved customer satisfaction.
- Updated and maintained the telephone list regularly to ensure accurate contact information.
- Typing and booking board rooms for meetings, scanning, faxing, emailing and laminating.
- Sent reminders to staff regarding outstanding leave requests to ensure compliance with company policy.
- Recorded and processed monthly invoices accurately to uphold financial record integrity.
- Reason for leaving: Green pastures
- Reference: Gugu Mcosini (011 976 7600)
Human Resource Administrator
Avis Car Rental
09.2011 - 06.2012
- Managed HR generalist functions, including HR administration, recruitment, leave confirmation, exit interview assistance, and training support.
- Implementing and communicating company policies and procedures.
- Addressed employee queries and responded to external requests, ensuring effective communication.
- Prepared training rooms, organised bookings, and managed document handling to support operational efficiency.
- Transitioned from role upon contract completion to explore further career prospects.
- Reference: Jessica Branco (083 679 0615)
Switchboard Operator
The Grace Hotel in Rosebank
04.2010 - 09.2011
- Attending incoming and outgoing calls
- Welcoming and receiving guests in a very professional manner
- Resolved guest complaints to enhance satisfaction and ensure a positive experience
- Facilitated guest wake-up calls to enhance their hotel experience
- Assisted with hotel bookings to streamline reservation processes and improve guest convenience
- Relaying messages to guest
- Assist with rooms preparations
- Charging mini bar and guest laundry
- Ordering stationery, office refreshments and cleaning materials
- Typing Guests welcoming letters.
- Conducted petty cash counting to maintain financial accuracy and support operational integrity
- Reason for Leaving: Closed down
- Reference: Siyabonga Cabe (082 3929758)
Education
Education - Bachelor Degree in education senior & FET
university of South Africa
South Africa01-2026
NVQ Level 3 - Generic Management
Phendula Training Centre
South Africa01-2021
NVQ Level 4 - management in administration
MSC Corporate Academy
Glenvista, GP01-2021
Matriculation – Matric - English, SiSwati, Agricultural Science, Maths, Life Science, Physical Science Geography
Tembisa High School
South Africa12-2018
NQF3 - Freight Forwarding And Customs Compliance NQL3
Metro Minds
Johannesburg, GPIndividual Voice Programme -
Voice Clinic (PTY)LTD
Rosebank,South AfricaNVQ Level 3 - Information Technology
Zizameleni School for the disabled
South AfricaSkills
- Customer relationship management
- Problem Solving
- Microsoft Office
- Access
- Teamwork
- Team building
- Leadership Skills
- Communication Skills
- Budget management
- Data entry
Languages
English
Advanced
C1
Sotho
Beginner
A1
SiSwati
Proficient
C2
Xhosa
Upper Intermediate
B2
Personal Information
- ID Number: 8706306303086
- Disability: left limb deformed
Timeline
Customer Service Associate
Amazon Development Centre
05.2022 - Current
Credit Controller
Babcock International Group
01.2021 - 05.2022
Receptionist, Recruitment & Invoicing Clerk
Manica South Africa
07.2017 - 08.2019
Customer Services & Receptionist
RTT Courier Services (PTY) LTD
06.2013 - 06.2017
Receptionist and Administration
Logwin Air & Ocean
06.2012 - 06.2013
Human Resource Administrator
Avis Car Rental
09.2011 - 06.2012
Switchboard Operator
The Grace Hotel in Rosebank
04.2010 - 09.2011
Education - Bachelor Degree in education senior & FET
university of South Africa
NVQ Level 3 - Generic Management
Phendula Training Centre
NVQ Level 4 - management in administration
MSC Corporate Academy
Matriculation – Matric - English, SiSwati, Agricultural Science, Maths, Life Science, Physical Science Geography
Tembisa High School
NQF3 - Freight Forwarding And Customs Compliance NQL3
Metro Minds
Individual Voice Programme -
Voice Clinic (PTY)LTD
NVQ Level 3 - Information Technology
Zizameleni School for the disabled