Thulani Isaac Dubasi

Work with U4B customers and internal teams to

understand the needs and goals of each customer.

Use this understanding to create mutually beneficial

goals and influence the customer. Create a strategy for a seamless launch and

an implementation that maximizes employee adoption

and usage - continue to monitor option for 2-4

months post-launch and provide data-based

recommendations for improvement

Communicate effectively and manage internal and

external stakeholders by setting and managing

timelines and project plans for implementation

Ensure customers are properly trained - Create a

video or written collateral, host office hours, and/or

facilitate training with customers on how to

navigate the tools and programs. Complete tactical and technical account set-up -

including assisting with the setup of API, SFTP, or

expense integrations and submitting Monthly Billing

Applications to Finance. Collaborate with cross-functional teams including

product, marketing, and customer support to ensure

a smooth onboarding and strong client experience.

Think creatively about how we can solve problems

and mitigate them from happening again.

Run queries to get data insights and analyse the

clients trends. Manage existing client base and look for

opportunities to grow the partnership.

Uber for Business, Johannesburg

Work with our clients and cross-functional teams to

execute efficient onboarding and

problem solve along the way, should there be

challenges to overcome.

Work with Account Executives to ensure timely and

successful launches, ensuring customer

needs are met and agreed-upon timelines are

adhered to. Develop and refine onboarding processes, as you

spot opportunities for improved efficiencies

Meet or exceed launch quota

Deliver 5-star, in-person support to our driver-partners

Walk driver-partners through the onboarding

process and all of the tools they need to be

successful on the Uber platform

Help existing driver-partners troubleshoot any

issues they experience (i.e a delayed payment,

password resets, device issues, documents)

Help brand the Uber name and get driver partners

excited to be on the road

Stay on top of new Uber policies, procedures and

programs that affect driver-partners

Work with the driver operations team to make our

support processes even better

Part time responsibility Perform documentation

Audits, Handle lost and found process

Be fully familiar with the manufacturing process for the relevant products

Master the multiple interfaces between product, customer need and market experience

Build and maintain current knowledge of competitor

Negotiate sales contracts

Develop respectful relationships at all levels within the customer organization

Own the fulfillment promise of each contract in both the spirit and the law

Continuously adapt both the contract and relationship imperatives to emerging circumstances

Engage with both customer and our manufacturing units to innovate along the entire value chain

Maintain a current, accurate reliable data base using our mandated systems

Have a good understanding of costings and margin analyses as per the group standards

Actively develop and source new business opportunities in chosen market segments