Thulani Semenya
Senior Support Engineer
Randburg,South Africa
Summary
" I've worked in various customer service roles throughout my career, from Production to Client Service. I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different company or industry.
Overview
16
16
years of professional experience
4
4
Language
Work History
Desktop Support Technician
The Natal Witness
7 2007
- Providing first line support across organization, Deployment of desktops, Escalate issues to appropriate IT resources, Anti-virus, Service Desk operation, Printer support, Networking: wireless, CAT5, CAT6, Troubleshoots and maintains client peripheral device and network connectivity, Administration of Mitel based PABX (Telephone System), Administers VSA (Telephone Reporting), Perform Security Access Control, Active directory migration, Maintains registry on license and assets, Data Capturing, Support Clients Network, MS office XP, 2000,2003,2007 and 2010 support: Word, Excel, PowerPoint and Outlook, Email support, Remote office support, PC upgrade project, Diagnoses and fixes computers peripherals as required, Hardware and Software support, Windows 95, Win 98, Win 2000, Win XP and Win Vista, win 7, Win 8 and Win 10 Support, Oracle Installation, Oracle Support, Running Daily Report: Wrappers and Subscription, Running Sales Analysis, Running Receipting, Generate EFT and Printing of pay slips, Perform Server backups (Incremental and Full backups), Perform Advertising updates for invoices and reports, Update and reports contributions, Eidos Support and Configuration, Ads planet Support and configuration, Sap installation and Support, IQuote Support, Network Refresh
Site & Client Manager/Senior Support Engineer
Media24
07.2015
- Customer Service Management, Site service and change management, IT asset and software management, Projects and Business management, Computer support and related services as part of the IT team, Governance & Risk, Leadership values and culture, Manage 3rd party providers and ensure solution delivery and support requirements are managed according to SLA's, Managing reporting projects as required by the Business, Supporting and maintaining new network hardware and software infrastructure
IT Support
Beycom
08.2007
- Desktop installations, Wireless Networking, PC repairs, PC backup and cleaning
Mailroom Supervisor/Support Technician
PaarlColdSet
12.2013 - 06.2015
- Dispatching, Supervise mail room, Pick up, deliver, sort and pass out mail using RouteX programme, Inspected and sealed all outgoing detainee mail, Distributed all inter-office mail for the facility departments, Operate FERAG machine and other mailroom office machines, Monitored and inspected daily operations of Mailroom, Assured prompt sorting and distribution of incoming mail, Drafted specifications provided by the client using PrintX programme, Providing first line support across organization, Printer support, Email support, Hardware and Software support, Remote office support
Education
High School Diploma -
02.2024 - 07.2024
Skills
Educationalqualification
Ndakane High School, Grade 12, 2004, English 2nd, Zulu 1st, Biology, History, Business Economics And Geography, IT Intellect, Microsoft Office Certificate, Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook and Internet Explorer, Applied Information Technology Certificate, A+, N+ and MCDST, MCTS (Microsoft Certified Technology Specialist), Microsoft Certified System Engineer (Cloud Platform), Azure administrator, ITIL foundation 4
Traceablereferences
- Vishal Nunkumar, IT Manager, The Natal Witness, 033 355 1346, 083 3872245
- Eduard Strauss, Team lead, Media24, +27 83 441 6039
- Norman Naidoo, Duty Manager, Paarlmedia, 033 355 1375, 083 232 1614
- Gaba Majafa, IT manager, ITSO Media24, +27 11 713 9349,+27 72 681 5199
Cellnumber
083 533 1186 / 084 256 6966
Personal Information
ID Number: 860426 5284 084
Learning about AI as it changes everyday
AI is a machine's ability to perform the cognitive functions we associate with human minds , such as perceiving, reasoning, learning, interacting with the environment, problem-solving, and even exercising creativity. this has a huge impact or will in our lives as future is more AI than it currently is
Timeline
ITCA - High School Diploma,
02.2024 - 07.2024
Site & Client Manager/Senior Support Engineer - Media24
07.2015
Mailroom Supervisor/Support Technician - PaarlColdSet
12.2013 - 06.2015
IT Support - Beycom
08.2007
Desktop Support Technician - The Natal Witness
7 2007
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