THULANI NCUBE
JOHANNESBURG , TEMBISA
Summary
With keen eye for detail and calm demeanour, I excel in monitoring and ensuring safety within control room environments. My background in customer service and security has honed communication and problem-solving skills, making me effective in managing incidents and maintaining order. Adaptable and quick to learn, I bring dependable approach to surveillance tasks, contributing to secure and controlled setting.
Overview
5
5
years of professional experience
Work History
CCTV Control Room Operator
DIBATA SECURITY & RISK MANAGEMENT
Midrand, SOUTH Africa
01.2023 - Current
- Alerted police when crimes happened within establishment to support reduction of crime.
- Coordinated with security personnel to respond to incidents detected via CCTV, facilitating prompt and effective resolution.
- Answered calls and managed switchboards to give priority to urgent matters.
- Updated security protocols based on evolving threats, keeping CCTV operation strategies current and effective.
- Cleaned and kept control room tidy at all times to comply with company cleanliness standards.
- Tailored communication style to effectively brief senior management on significant security incidents, supporting informed decision-making.
- Provided timely feedback to management teams on service delivery, implementing solutions and corrective action to enhance service.
- Supervised security officers, verifying employees followed and adhered to company procedures.
- Behaved professionally and courteously whilst carrying out duties to highest standards.
- Provided timely and detailed reports to management on security incidents and equipment malfunctions.
- Recorded and maintained accurate logs of all observed incidents to support investigation processes.
- Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Operated and monitored all surveillance security systems and cameras within control centre to prevent security issues.
- Identified and recommended changes needed to improve security operations.
- Trained new control room staff on operating systems and protocols, enhancing team efficiency and vigilance.
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
Security Officer
SINGETULU RISK CONTROL
03.2021 - 11.2022
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Checked doors, windows and gates for signs of unauthorised entry.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Conducted surveillance to obtain evidence of wrongdoing.
- Inspected firefighting equipment and safety devices regularly, reporting malfunctions and facilitating necessary repairs.
- Collaborated with team members to conduct routine and surprise audits, identifying security vulnerabilities and recommending improvements.
Education
Certificate of Higher Education - GENERAL
MASIQHAKAZE SECONDARY SCHOOL
Johannesburg, GP01-2015
Skills
- Incident reporting
- Security monitoring
- Access control
- Emergency response
- Risk assessment
- Surveillance operation
- Communication management
- Attention to detail
- Positive attitude
- Access control system
- Communication skills
- CCTV monitoring
- Alarm systems familiarity
- Premises patrol
Languages
English
Intermediate
B1
ISIZULU
Upper Intermediate
B2
Xhosa
Elementary
A2
Interests
- READING
- MAKING AND LISTENING TO MUSIC
- SCRIPT WRITTING
Timeline
CCTV Control Room Operator
DIBATA SECURITY & RISK MANAGEMENT
01.2023 - Current
Security Officer
SINGETULU RISK CONTROL
03.2021 - 11.2022
Certificate of Higher Education - GENERAL
MASIQHAKAZE SECONDARY SCHOOL