Thulani KJ Ndaba
Finance And Administration Manager
Johannesburg
Summary
Organized Administration Manager with 20 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Increased employee health and satisfaction through Employee Wellness programs.
Experienced with managing administrative functions and leading teams to ensure smooth operations. Utilizes strategic planning and project management to drive efficiency and support organizational goals. Track record of applying organizational and problem-solving skills to enhance office productivity and create collaborative work environments.
Overview
23
23
years of professional experience
Work History
Store Administration Manager
Woolworths
12.2017 - 10.2025
- Provide input into the Stores operating plan.
- Implement stores operating plan within budget parameters and sustain during the financial year.
- Ensure continuous forecasting and amendments of financial plans in accordance with store performance.
- Drive profitability by ensuring key profit drivers are within budget.
- Control store expenditure within budget parameters.
- Ensure compliance in internal controls through effective self –assessment to minimize risk and deliver operational excellence.
- Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes.
- Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures.
- Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations).
- Ensure that all relevant finance reports are printed, scrutinized, actioned and retained (filed).
- Coordinate and communicate incoming TDC’s within specified timelines.
- Manage and control HR admin, records, retention and data integrity.
- Ensure the relevant documents are completed and retained in line with legal requirements (COIDA).
- Monitor that legislative attendance registers are completed and advise line manager on non-compliance.
- Ensure timeous and accurate payroll submission.
- Ensure completion and submission of HR reports weekly and monthly.
- Coordinate the ordering and issuing of uniforms, name badges and swipe cards.
- Manage all recon assist and diagnostic reports to ensure complete cash reconciliation.
- Ensure cash control through timeous recording of cash transactions to minimize loss and provide accurate information delivery.
- Measure and analyze financial performance (e.g. Stores Scorecard) to influence decision-making.
- Provide information as input into feasibility studies where required to maximize profitability.
- Drive productivity in line with set targets.
- Develop, recruit, retain and lead a competent and motivated store administration team.
- Conduct performance and development discussions (IPM process) with the administration team.
- Inform Store Mgt on miscellaneous staff events e.g. long service awards etc.
- Provide value ad service (probing, self-assessments) to store manager during peak periods (weekend, Christmas, etc) to improve store effectiveness.
- Minimize shrinkage though; Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
- Understand, apply and manage all red flag processes, policies and procedures.
- Identify and manage all shrinkage hotspots within the department.
- Facilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees.
- Effectively manage all processes and procedures aimed at minimizing shrinkage.
Store Administration Manager
Woolworths
08.2013 - 11.2017
- Provide input into the Stores operating plan.
- Implement stores operating plan within budget parameters and sustain during the financial year.
- Ensure continuous forecasting and amendments of financial plans in accordance with store performance.
- Drive profitability by ensuring key profit drivers are within budget.
- Control store expenditure within budget parameters.
- Ensure compliance in internal controls through effective self –assessment to minimize risk and deliver operational excellence.
- Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes.
- Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures.
- Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations).
- Ensure that all relevant finance reports are printed, scrutinized, actioned and retained (filed).
- Coordinate and communicate incoming TDC’s within specified timelines.
- Manage and control HR admin, records, retention and data integrity.
- Ensure the relevant documents are completed and retained in line with legal requirements (COIDA).
- Monitor that legislative attendance registers are completed and advise line manager on non-compliance.
- Ensure timeous and accurate payroll submission.
- Ensure completion and submission of HR reports weekly and monthly.
- Coordinate the ordering and issuing of uniforms, name badges and swipe cards.
- Manage all recon assist and diagnostic reports to ensure complete cash reconciliation.
- Ensure cash control through timeous recording of cash transactions to minimize loss and provide accurate information delivery.
- Measure and analyze financial performance (e.g. Stores Scorecard) to influence decision-making.
- Provide information as input into feasibility studies where required to maximize profitability.
- Drive productivity in line with set targets.
- Develop, recruit, retain and lead a competent and motivated store administration team.
- Conduct performance and development discussions (IPM process) with the administration team.
- Inform Store Mgt on miscellaneous staff events e.g. long service awards etc.
- Provide value ad service (probing, self-assessments) to store manager during peak periods (weekend, Christmas, etc) to improve store effectiveness.
- Minimize shrinkage though; Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
- Understand, apply and manage all red flag processes, policies and procedures.
- Identify and manage all shrinkage hotspots within the department.
- Facilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees.
- Effectively manage all processes and procedures aimed at minimizing shrinkage.
Store Administration Manager
Woolworths
08.2012 - 08.2013
- Provide input into the Stores operating plan.
- Implement stores operating plan within budget parameters and sustain during the financial year.
- Ensure continuous forecasting and amendments of financial plans in accordance with store performance.
- Drive profitability by ensuring key profit drivers are within budget.
- Control store expenditure within budget parameters.
- Ensure compliance in internal controls through effective self –assessment to minimize risk and deliver operational excellence.
- Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes.
- Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures.
- Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations).
- Ensure that all relevant finance reports are printed, scrutinized, actioned and retained (filed).
- Coordinate and communicate incoming TDC’s within specified timelines.
- Manage and control HR admin, records, retention and data integrity.
- Ensure the relevant documents are completed and retained in line with legal requirements (COIDA).
- Monitor that legislative attendance registers are completed and advise line manager on non-compliance.
- Ensure timeous and accurate payroll submission.
- Ensure completion and submission of HR reports weekly and monthly.
- Coordinate the ordering and issuing of uniforms, name badges and swipe cards.
- Manage all recon assist and diagnostic reports to ensure complete cash reconciliation.
- Ensure cash control through timeous recording of cash transactions to minimize loss and provide accurate information delivery.
- Measure and analyze financial performance (e.g. Stores Scorecard) to influence decision-making.
- Provide information as input into feasibility studies where required to maximize profitability.
- Drive productivity in line with set targets.
- Develop, recruit, retain and lead a competent and motivated store administration team.
- Conduct performance and development discussions (IPM process) with the administration team.
- Inform Store Mgt on miscellaneous staff events e.g. long service awards etc.
- Provide value ad service (probing, self-assessments) to store manager during peak periods (weekend, Christmas, etc) to improve store effectiveness.
- Minimize shrinkage though; Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
- Understand, apply and manage all red flag processes, policies and procedures.
- Identify and manage all shrinkage hotspots within the department.
- Facilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees.
- Effectively manage all processes and procedures aimed at minimizing shrinkage.
Finance and Admin Manager
Woolworths
04.2011 - 07.2012
- Manage payroll to optimize productivity and control wage cost;
- Manage staff scheduling, manage leave and absences and manage payroll changes.
- Manage general HR Administration to ensure data integrity and accurate record retention;
- Ensure all customers and employee accident reports (CIRC) are filed, advise line managers on queries, ensure HR notice boards are maintained, submit monthly reports and ensure in store training hours attended are reported.
- Manage cash activities to ensure controlled cash handling environment. This includes managing the ordering, receiving and controlling of incoming floats, issuing of floats to Till Operators and PPCs, manage float collections at end of Till Operator shifts, manage banking preparation for Fidelity Guards pick-ups, manage the capturing of all financial transactions on Cash Analysis and closing-off of the Cash Analysis.
- Manage financial expense and general administration for reconciliation and retention purposes;
- Manage activities related to Financial Administration, set and manage expenses within budget guidelines, manage stock take process, manage and perform activities related to General Administration.
- Ensure maintenance of all systems, methods and procedures; Co-ordinate all maintenance functions of store systems, review status reports for store systems and ensure implementation to policies and procedures.
- Review the actioning of key financial controls and admin processes in commercial areas to prevent losses; Scrutinize Foods, Clothing, Home and Beauty, Customer Service and W-Connect reports to report trends and out of line situations to Line Management.
Customer Service Manager
Woolworths
04.2008 - 03.2011
- Provide exceptional customer service to internal and external customers; Understand and demonstrate customer care such as proactively offering assistance, communicate appropriately with customers, including greeting and acknowledgement, take ownership of and deal effectively with customer queries/requests and complaints, deal effectively with telephone queries and obtain knowledge of products and demonstrate selling skills.
- Recruit, select, manage and develop people to meet competence requirements;
- Ensure the development and training of people according to adult learning principles.
- Ensure 100% penetration of all aspects of the IPM process.
- Assist with selection and recruitment, manage subordinates’ outcome by coaching and giving feedback, apply employee relations principles, schedule staff within budgets, assist staff with policy queries, empower staff and conduct training.
- Participate in team to ensure achievement of department and store goals; Give support to team members, share knowledge and skills for the benefit of the team, understand the team members roles, give and receive feedback to improve the team and assist with creation of an environment which is conducive to high morale and climate in the store.
- Manage implementation and integration of new initiatives to achieve project goals;
- Communicate initiative details to staff, train and develop staff to meet needs of new initiative, prepare own environment for change, participate in implementation of new initiative and accept full accountability for maintenance after implementation, participate in PIR.
- Participate in general store operational duties; Assist in providing customer service on the sales floor during trade, assist in locking up duties, attend and contribute at management meeting, ensure management of expenses and wasteful practices, monitor and reinforce all company policies and procedures, participate in cross functional risk probes and minimize shrinkage in line with targets.
Finance and Admin Manager
Woolworths
04.2007 - 03.2008
- Manage payroll to optimize productivity and control wage cost;
- Manage staff scheduling, manage leave and absences and manage payroll changes.
- Manage general HR Administration to ensure data integrity and accurate record retention;
- Ensure all customers and employee accident reports (CIRC) are filed, advise line managers on queries, ensure HR notice boards are maintained, submit monthly reports and ensure in store training hours attended are reported.
- Manage cash activities to ensure controlled cash handling environment. This includes managing the ordering, receiving and controlling of incoming floats, issuing of floats to Till Operators and PPCs, manage float collections at end of Till Operator shifts, manage banking preparation for Fidelity Guards pick-ups, manage the capturing of all financial transactions on Cash Analysis and closing-off of the Cash Analysis.
- Manage financial expense and general administration for reconciliation and retention purposes;
- Manage activities related to Financial Administration, set and manage expenses within budget guidelines, manage stock take process, manage and perform activities related to General Administration.
- Ensure maintenance of all systems, methods and procedures; Co-ordinate all maintenance functions of store systems, review status reports for store systems and ensure implementation to policies and procedures.
- Review the actioning of key financial controls and admin processes in commercial areas to prevent losses; Scrutinize Foods, Clothing, Home and Beauty, Customer Service and W-Connect reports to report trends and out of line situations to Line Management.
Finance and Admin Manager
Woolworths
11.2006 - 04.2007
- Manage payroll to optimize productivity and control wage cost;
- Manage staff scheduling, manage leave and absences and manage payroll changes.
- Manage general HR Administration to ensure data integrity and accurate record retention;
- Ensure all customers and employee accident reports (CIRC) are filed, advise line managers on queries, ensure HR notice boards are maintained, submit monthly reports and ensure in store training hours attended are reported.
- Manage cash activities to ensure controlled cash handling environment. This includes managing the ordering, receiving and controlling of incoming floats, issuing of floats to Till Operators and PPCs, manage float collections at end of Till Operator shifts, manage banking preparation for Fidelity Guards pick-ups, manage the capturing of all financial transactions on Cash Analysis and closing-off of the Cash Analysis.
- Manage financial expense and general administration for reconciliation and retention purposes;
- Manage activities related to Financial Administration, set and manage expenses within budget guidelines, manage stock take process, manage and perform activities related to General Administration.
- Ensure maintenance of all systems, methods and procedures; Co-ordinate all maintenance functions of store systems, review status reports for store systems and ensure implementation to policies and procedures.
- Review the actioning of key financial controls and admin processes in commercial areas to prevent losses; Scrutinize Foods, Clothing, Home and Beauty, Customer Service and W-Connect reports to report trends and out of line situations to Line Management.
Customer Service Manager
Woolworths
05.2005 - 04.2006
- Provide exceptional customer service to internal and external customers; Understand and demonstrate customer care such as proactively offering assistance, communicate appropriately with customers, including greeting and acknowledgement, take ownership of and deal effectively with customer queries/requests and complaints, deal effectively with telephone queries and obtain knowledge of products and demonstrate selling skills.
- Recruit, select, manage and develop people to meet competence requirements;
- Ensure the development and training of people according to adult learning principles.
- Ensure 100% penetration of all aspects of the IPM process.
- Assist with selection and recruitment, manage subordinates’ outcome by coaching and giving feedback, apply employee relations principles, schedule staff within budgets, assist staff with policy queries, empower staff and conduct training.
- Participate in team to ensure achievement of department and store goals; Give support to team members, share knowledge and skills for the benefit of the team, understand the team members roles, give and receive feedback to improve the team and assist with creation of an environment which is conducive to high morale and climate in the store.
- Manage implementation and integration of new initiatives to achieve project goals;
- Communicate initiative details to staff, train and develop staff to meet needs of new initiative, prepare own environment for change, participate in implementation of new initiative and accept full accountability for maintenance after implementation, participate in PIR.
- Participate in general store operational duties; Assist in providing customer service on the sales floor during trade, assist in locking up duties, attend and contribute at management meeting, ensure management of expenses and wasteful practices, monitor and reinforce all company policies and procedures, participate in cross functional risk probes and minimize shrinkage in line with targets.
Foods Weekend Manager
Woolworths
05.2002 - 05.2005
- Ensure end of day availability targets are met through adherence to Food Supply Chain disciplines and stock accuracy;
- Manage and investigate out of stock lines with poor availability using FSC Reports.
- Ensure accurate receiving of stock, all stock movement transactions are actioned, continual replenishment of stock, all waste is removed and recorded, detailed handover between windows occurs and accurate implementation of planograms.
- Ensure shop keeping disciplines are continuously in place by adhering to Operations manuals and FSC disciplines;
- Housekeeping standards are in place, consistent quality of merchandise, maintenance of cold chain, continuous stock rotation by sell-by-date, continual replenishment and titivation of stock, manage implementation and maintenance of SELs, implementation of ticketing, strong customer awareness and focus proactively on serving customers and effective management of back areas.
Education
Bachelor of Arts - Business Management, Computer And Information Technology, English, Psychology, Sociology, Research in Social Sciences
University Of South Africa
Pretoria, South Africa 04.2001 -
Grade 12 (Matriculated) - Zulu, English, Afrikaans, Biology, History, Geography
Mafori Mphahlele CHS
Skills
Proficient in Microsoft Word
Interests
Reading
Outgoing Life
Photography
Music
Dancing
Personal Information
- ID Number: 730801 5868 086
- Date of Birth: 01 August 1973
- Gender: Male
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
- ID Type: South African ID
- ID Number: 7308015868086
Internal Courses Attended
- Conflict Management
- PeopleSoft
- Staff Planner
- Facilitator – Learner Intervention
- Assessor Course
- Human Resource Administration
- Business Finance
- Customer Service Management NQFL5
- Business Leadership Programme
- Employee Relations
- Competency Based Recruitment
References
- Thoko Maseko, Store Manager, Woolworths – Farrarmere, +27 83 569 8995
- Matshediso Maloka, Store Manager, Woolworths - Newmarket, +27 64 927 3994
- Nangamso Ngaleka, Talent Administrator, +27 84 688 2702
Timeline
Store Administration Manager
Woolworths
12.2017 - 10.2025
Store Administration Manager
Woolworths
08.2013 - 11.2017
Store Administration Manager
Woolworths
08.2012 - 08.2013
Finance and Admin Manager
Woolworths
04.2011 - 07.2012
Customer Service Manager
Woolworths
04.2008 - 03.2011
Finance and Admin Manager
Woolworths
04.2007 - 03.2008
Finance and Admin Manager
Woolworths
11.2006 - 04.2007
Customer Service Manager
Woolworths
05.2005 - 04.2006
Foods Weekend Manager
Woolworths
05.2002 - 05.2005
Bachelor of Arts - Business Management, Computer And Information Technology, English, Psychology, Sociology, Research in Social Sciences
University Of South Africa
04.2001 -
Grade 12 (Matriculated) - Zulu, English, Afrikaans, Biology, History, Geography
Mafori Mphahlele CHS