Thulani Khanye
Team Leader
SOWETO
Summary
Polite and professional Team leader successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Centre Agent
Vodacom
Front desk (Service Area)
McDonald Strijdom Park
Baker
Rhodes Food Group
Team Leader
Hollard Insurance
07.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team leader
Cover Direct
01.2016 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Stock controller
Rhodes Food Group
05.2014 - 10.2015
Education
Fontanus Comprehensive High School
SowetoSkills
Customer Service
Customer Relationship Management
Call Control
Data Entry
Hardworking & Trustworthy
Previous Jobs
- Vodacom, Call Centre Agent, Customer Service
- McDonald Strijdom Park, Front desk (Service Area), Restaurant
- Rhodes Food Group, Baker, Baking
Full Names
Thulani
Health
Good
Dependants
One
Criminal Offence
None
Contact Numbers
079 497 3624, 011 934 3417
Skills And Attributes
Hardworking, Trustworthy, Punctuality, Sense of Humour, Team worker
Cover Letter
Good day
Hope you are well
I would like to apply for the team leader role you advertised on Hollard website
In over 2 years or experience in customer care team leader role. I have an amassed a wealth of customer service skills in a busy and demanding environment.
In my current role with Cover direct I’m responsible for call handling and ongoing customer care across the entire range of product and service, This role has given me a great amount of confidence in dealing with a wide range of customer, high cost transactions, complaint resolution and follow up customer care.
I feel that my skill set and product knowledge fit perfect with the requirements you are looking for in a candidate, and I’m available to be interviewed at short notice.
Thulani Khanye
Interest
Looking for new things to learn
Personal Information
- Date of Birth: 01/15/90
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- Vodacom, Call Centre Agent, Customer Service, Ms Lihle, 073 943 3647
- Vodacom, Call Centre Agent, Customer Service, Ms Khuliswa, 072 765 4363
- McDonald Strijdom Park, Front desk (Service Area), Restaurant, Mr Lerato, 084 756 5955
- McDonald Strijdom Park, Front desk (Service Area), Restaurant, 011 792 4801
- Rhodes Food Group, Baker, Baking, Mr Hasani Jilongo, 0848429557
- Rhodes Food Group, Stock controller, Receiving, 05/2014 - 10/2015, Mr Zweli Ntombela, 0612623236 | 011 494 7800
- Cover Direct, Team leader, Hollard Customer Service, 2016 - Present, Mrs Celeste Advice Manzini, 0612623236
Timeline
Team Leader
Hollard Insurance
07.2022 - Current
Team leader
Cover Direct
01.2016 - 06.2022
Stock controller
Rhodes Food Group
05.2014 - 10.2015
Call Centre Agent
Vodacom
Front desk (Service Area)
McDonald Strijdom Park
Baker
Rhodes Food Group
Fontanus Comprehensive High School
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