Summary
Overview
Work History
Education
Skills
Personal information
References
Timeline
Generic
Thulani Dayeni

Thulani Dayeni

Retail/Hospitality
9697 Qhude Road, Lower Cross Roads

Summary

I am a seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

22
22
years of professional experience
7
7
years of post-secondary education

Work History

Restaurant General Manager

Rohloffgroup - KFC
04.2024 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Maintained facility and grounds to present positive image.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Set clear expectations and created positive working environment for employees.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Store Manager

McDonald's
10.2016 - 03.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Floor Manager

Texas Spur
01.2015 - 09.2016
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Defined clear targets and objectives and communicated to other team members.

Bartender

Quay 4
12.2011 - 11.2013
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Restaurant Waiter

Wakame
02.2008 - 11.2011
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Floor Manager

Cantina Tequila
01.2003 - 05.2008
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Performed closing procedures 34 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Created employee schedules to align coverage with forecasted demands.

Education

High School Diploma -

Mzimvubu Senior Secondary School
Cofimvaba, Eastern Cape
01.1999 - 12.2002

Food And Beverage Services - Hospitality

Intec College
Vredenburg
01.2007 - 12.2007

Systems Engeneer - Information Technology

1 Mornach Global
Cape Town
01.2009 - 12.2010

Skills

    Maximizing profitability

    Order management

    Relationship building and management

    Team leadership and coaching

    Customer Response

Personal information

D O B  - 10 March 1982

Marital status - Married 

Gender - Male 

Home language - Xhosa

Other spoken languages - English , isiZulu

Drivers license - code 10


References

Cantina Tequila - Garry Raa( Owner)  0210 919 1556

Wakame - Sharief(Manager)  082 428 9321

Quay 4 - Mark Lormbard ( manager ) 021 419 2008

McDonalds -  Bulelani Nqabisa(OM) 081 856 6197

McDonalds - George Daka( former AM) 060 965 9548 

McDonalds - Siyabulela Godwana ( former AM)  081 427 3096

Timeline

Restaurant General Manager

Rohloffgroup - KFC
04.2024 - Current

Store Manager

McDonald's
10.2016 - 03.2024

Floor Manager

Texas Spur
01.2015 - 09.2016

Bartender

Quay 4
12.2011 - 11.2013

Systems Engeneer - Information Technology

1 Mornach Global
01.2009 - 12.2010

Restaurant Waiter

Wakame
02.2008 - 11.2011

Food And Beverage Services - Hospitality

Intec College
01.2007 - 12.2007

Floor Manager

Cantina Tequila
01.2003 - 05.2008

High School Diploma -

Mzimvubu Senior Secondary School
01.1999 - 12.2002

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Thulani DayeniRetail/Hospitality