Hi, I’m
Nontsikelelo Namba
Professional
Unit 49, Windmill Complex, Mooikloof Estate, Pretoria East, South Africa,
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced training center manager and student advisor with a proven track record of overseeing operations, supporting student success, and fostering inclusive learning environments. Skilled in building strong relationships through clear communication, addressing diverse student needs, and providing exceptional support that enhances their academic and career journeys. Recognized for being detail-oriented, adaptable, and committed to integrity and professionalism. Excited to utilize organizational, problem-solving, and customer service skills to effectively contribute to admissions team and assist prospective students in navigating their educational opportunities.
Skills
Proficient in Microsoft office
Effective Customer Engagement
Leadership Skills Enhancement
Excellent facilitation skills
Empowering team members
Engaging training techniques
Knowledge of adult learning principles
Strong written and verbal communication
Adaptable to change
Quality-oriented mindset
Consistent deadline compliance
Interpersonal communication skills
Mediation and negotiation skills
Work History
Catalyx / Mr. Price Foundation
Adhoc Facilitator
05.2025 - Current
Job overview
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Prepared candidate written narrative for the Regional Manager for post assessment and placement.
Mobax Group
Team Leader
04.2023 - 06.2024
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Metrofibre Networx
Service Delivery Coordinator
04.2021 - 03.2023
Job overview
- Enhanced communication between departments, leading to smoother operations and better service delivery.
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
- Continuously sought feedback from clients regarding their experience with our services; utilized this feedback to implement process improvements.
Metrofibre Networx
Key Account Manager
03.2019 - 03.2021
Job overview
- Managed a portfolio of high-value clients, ensuring timely delivery of products and services.
- Strengthened client relationships through regular communication and effective problem-solving.
- Built and maintained strong client relationships to drive business growth.
Catholic Welfare & Development
Hospitality Training Centre Manager
09.2016 - 10.2018
Job overview
- Managed operations of the training center, ensuring compliance with standards
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Catholic Welfare & Development
Student Advisor - Hospitality
08.2014 - 08.2016
Job overview
- Guided students in academic and career planning to support their goals
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Advised students individually and in groups on academic programs for individual interests.
Eastern Cape Audio Visual Centre
Project Coordinator
03.2012 - 09.2012
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Eastern Cape Audio Visual Centre
Acting Office Manager
08.2009 - 12.2011
Job overview
- Managed office operations, ensuring efficiency and adherence to timelines
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Eastern Cape Audio Visual Centre
Project Officer
03.2009 - 07.2009
Job overview
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Vodacom Pty Ltd
Customer Centre Supervisor
10.2008 - 02.2009
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Vodacom
Customer Care Consultant
08.2007 - 09.2008
Job overview
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Vodacom Cape Town
Call Centre Operator / Coach
08.1998 - 07.2007
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Trained new personnel regarding company operations, policies and services.
Education
ExeCoach
Course from Executive Coaching & Facilitation
University of South Africa
Programme in Human Resource
Cape Peninsula University of Technology
B-Tech Degree from Public Management
Cape Peninsula University of Technology
National Diploma from Public Management & Administration
Kama High School
Matric
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
27
years of professional experience
8019
years of post-secondary education
Reference
Available upon request
Awards
- Metrofibre Networx CEO Accelerate, Junior Management, 2020
- Highest Number of Compliments, Customer Service, 2020
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Awards
- Metrofibre Networx CEO Accelerate, Junior Management, 2020
- Highest Number of Compliments, Customer Service, 2020
Availability
Immediately
Reference
Available upon request
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.