Thulani Bingwa
Kuilsriver
Summary
Experienced Fraud Investigator within the Homechoice SA Group providing an effective and efficient service to customers and stakeholders in company standard procedures. In this time within Homechoice, I have developed so many interests and skills such as discipline, time management, administration and good communication skills. Qualified with Certificate in Human Resource Management Administration and Tertiary Education Payroll Administration Program. A hard worker who as well individually and within a team
Overview
13
13
years of professional experience
2005
2005
years of post-secondary education
Work History
Forensic Investigator
Homechoice SA
05.2019 - Current
- Responsible to assess and verifying the information provided to our external systems (XDS, Lovation, Google, SAFPS and Paper trail)
- Analyze customer’s financial records, strongly match out suspicious patterns or behaviors that point to potential criminal activity
- Review customer’s financial records to ensure compliance
- Verify KYC documents for FICA purposes
- Compile weekly/ monthly reports on findings and circulate to management
- Do filing of documents
Quality Assurer Coach
Homechoice SA
03.2017 - 04.2019
- Responsible for conducting Quality Assurance Evaluations
- Take correspondence to the Administration office
- Do filing of documents
- Monitor calls and provide relevant feedback for improvement
- Ensure team and agents quality standards are met and that a high standard of quality is achieved and maintained
- Conduct regular coaching to improve quality of service delivery, maintain confidentiality to our agent, stakeholders and staff
- Communicate objectively, truthfully and accurately
- Recommend training required based on call findings, to the Contact Centre and Training Manager
Confirmation Clerk
Homechoice SA
07.2015 - 02.2017
- Responsible for verification and confirmation of customer profiles
- Take correspondence to the Administration office
- Do filing of documents
- Upsell product offering to new and existing customers in line with required performance standard and targets
- Ensure a polite, friendly and professional confirmation service is offered to all customers and external stakeholders
- Ensure the accurate capturing of customer account details onto the system
- Appropriately manage customer queries relating to their accounts
Customer Service Consultant
Finchoice
05.2012 - 06.2015
- Deal with service environment that is divided into three divisions, a Call Centre, back Office and Administration division
- Provide professional and effective services to brokers, advisors and customers
- Meeting customers’ expectations, particularly in terms of quality and timelines, in compliance with the company’s standards and procedures
- Effectively deal with all client’s emails, faxes, investigating and ensuring resolution of client policy service
Education
Matric - English, Afrikaans, Accounting, Business Economics, Economics, Supervision in Industry, Industrial Orientation and Planning, Industrial Orientation
Witwatersrand Tutorial College
Certificate in Human Resource Management Administration - Introduction to Human Resource Management Practice, Human Resource Management Skills and Administration, Basic Computer Skill, Business English, Introduction to Industrial Relation, Business Behavioral Skills
Tshwane University of Technology
Tertiary Education Payroll Administration Program - undefined
Tshwane University of Technology
ND - Human Resource Management
Tshwane University of Technology
01.2005 - 01.2008
Certificate in Office Administration and Basic Computer Literacy - undefined
Youth I.T Employment Skills
Skills
Administration and Reporting
Personal Information
Date of Birth: 02/18/82
Timeline
Forensic Investigator
Homechoice SA
05.2019 - Current
Quality Assurer Coach
Homechoice SA
03.2017 - 04.2019
Confirmation Clerk
Homechoice SA
07.2015 - 02.2017
Customer Service Consultant
Finchoice
05.2012 - 06.2015
ND - Human Resource Management
Tshwane University of Technology
01.2005 - 01.2008
Certificate in Human Resource Management Administration - Introduction to Human Resource Management Practice, Human Resource Management Skills and Administration, Basic Computer Skill, Business English, Introduction to Industrial Relation, Business Behavioral Skills
Tshwane University of Technology
Tertiary Education Payroll Administration Program - undefined
Tshwane University of Technology
Certificate in Office Administration and Basic Computer Literacy - undefined
Youth I.T Employment Skills
Matric - English, Afrikaans, Accounting, Business Economics, Economics, Supervision in Industry, Industrial Orientation and Planning, Industrial Orientation
Witwatersrand Tutorial College
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