Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Thubelihle Gwala

Thubelihle Gwala

Durban

Summary

Experienced African female with an IMM diploma and Microsoft Excel 2010 Level 2 & Level 3. Passionate about recruitment and building customer relationships, my goal is to help candidates find opportunities that align with their goals. Demonstrated strong work ethic and dedication to continuous learning throughout my career. Interacted with candidates in diverse industries including International BPO, Education Management, IT, freight & logistics, FMCG, sales, Broadcast Technology, and supply chain and procurement. Ambitious, confident, responsible, and reliable. Possesses excellent communication skills. Experience with clients/stakeholders at all levels of an organization, from entry-level employees to CEOs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Recruitment Consultant- Management&Support

Kura CS (Pty)Ltd
02.2024 - Current

This role is ideal for someone who has recruitment experience within the BPO space. You will be responsible for attracting the right culture fit and skill sets into the business using marketing and sourcing techniques.


  • Work closely with the Recruitment Manager to analyse & establish key routes to market & ensure they are being utilised to support a consistent flow of quality candidates
  • Responsible for the delivery of full candidate journey & experience
  • Managing the on site selection process & ensuring the criteria is effective
  • Conducting all on site selection processes
  • Reviewing the selection process on an ongoing basis
  • Working closely with other In-house Recruitment Consultants & Accredited Assessors to ensure best practice is achieved across all locations and a consistent recruitment approach is adhered to
  • Developing working relationships with the Operations Managers for each campaign to establish a clear understanding of their business requirements and challenges they face
  • Monitoring the effectiveness of the Recruitment onboarding process
  • Working closely with local recruitment agencies to ensure they are supporting the delivery of requirements in an effective manner
  • Develop strong and sustainable key internal relationships on site with other support functions such as Operations and L&D to support consistent ways of working
  • Local market place knowledge
  • Working closely with the Resource team to obtain details for candidates attending selection events on site & ensuring all relevant paperwork is prepared prior to the events
  • Responsible for conducting pre-employment checks on all successful candidates
  • Ensuring all systems are updated accurately for successful and unsuccessful candidates
  • Completing all Recruitment onboarding requirements for successful candidates
  • Inputting new starter details onto various internal systems
  • Ensuring all relevant reporting mechanisms are updated regularly
  • Work with the other members of the overall recruitment team to look at continuous improvement and new ways of working
  • Provide any additional administrative support that is required to support the recruitment function
  • Ensuring trackers are updated on a weekly/ monthly basis
  • Reporting on departmental updates
  • Ensuring the ATS is updated on a daily basis

Recruitment Consultant- Support

Nutun CX (Pty)Ltd
06.2023 - 07.2023
  • Duties and Responsibilities: Talent Identification and Recruitment Strategy:
  • Identify and create a comprehensive map of potential talent sources, including industry competitors, relevant networks, and talent pools
  • Develop and implement effective strategies to target and engage top talent in the industry
  • Thoroughly evaluate and profile potential candidates, assessing their qualifications, skills, and cultural fit with the organisation
  • Cultivate and maintain relationships within the industry to stay updated on emerging talent and market trends
  • Recruitment Process Ownership:
  • Follow the recruitment process and update and make recommendations where necessary
  • Collaborate with hiring managers to craft accurate and appealing job descriptions that attract qualified candidates
  • Conduct screening and shortlisting process, ensuring candidates meet the defined criteria
  • Schedule and coordinate interviews, providing a seamless and positive experience for candidates and interviewers
  • Gather feedback from interviewers and candidates to continuously refine the recruitment process
  • Candidate Experience:
  • Assist with onboarding recruits, including scheduling training and preparing necessary paperwork
  • Promote referral feedback
  • Prepare reports on new hire tracker, including source-of-hire, time-to-hire, time-to-fill, etc
  • Coordinate interviews and contact applicants
  • Prepare job offer letters
  • Conduct market-related salary reviews to assist hiring managers where necessary
  • Work with the Administrators to ensure reference and background checks are completed
  • Continuous Improvement and Market Insights:
  • Stay informed about industry trends, compensation benchmarks, and emerging talent management practices.

Bulk Recruiter

Nutun CX (Pty)Ltd
06.2023 - 07.2023
  • Main Objective of the role is finding, sourcing, attracting and hiring with the goal to fulfill the company's hiring needs
  • This position reports into the Key Accounts Manager
  • Duties and Responsibilities:
  • 100% compliance to company policies, processes, labour legislation, SLAs (e.g
  • Professional registration) and timely record keeping (online database and tracker) and ensuring information is POPI compliant
  • Build an online, active and up to date database (ATS) for your departments/campaigns of pre-screened applicants per skill group and job category through appropriate direct sourcing, engagement and networking initiatives, store visits, promoting the ERP, marketing and candidate management initiatives
  • Drive the end-to-end recruitment process and escalating where necessary to ensure each part of the process progresses timeously achieved
  • Recruit to agreed benchmarks and minimum standards and partner with line managers so they understand the benchmarks and follow best practice screening and selection
  • Ability to communicate with stakeholders at all levels Develop sustainable recruiting strategies based on the business requirements
  • Regularly advertise on various platforms to ensure that we have constant flow of applications Interview candidates following company's rules and regulations
  • Accurate weekly recruitment reporting
  • Update trackers (Successful or Unsuccessful) for Lexis Nexis Checks; Daily Register
  • Send daily successful list for campaigns you are working on to all relevant stakeholders Send no show list to onboarding Admin Manager on a weekly basis for groups starting that week

Associate-Talent Acquisition

Expleo Group
04.2021 - 08.2021
  • Key Responsibilities:
  • Interact with potential candidates on social media and professional networks
  • Coordinate with hiring managers to determine position requirements
  • Identify qualified candidate profiles using various sourcing techniques and job boards
  • Develop talent pipelines for future hiring needs
  • Promote our employer brand
  • Maintain candidate databases (e.g
  • Via ICIMS our Applicant Tracking System)
  • Communicate with past applicants regarding new job opportunities
  • Ensuring that the current ATS and candidate files are kept up to date
  • Managing high volume vacancies and workloads

Recruitment Consultant

Educor Holdings
09.2019 - 02.2021
  • Reason for Leaving: Company Instability


Key Responsibilities:

  • Accountable for sourcing the right talent for the right role, and throughout the process provide exceptional candidate experience to all active, passive or potential talent for Educor
  • Advise and provide direction to hiring managers / colleagues, on the best practice talent acquisition sourcing channels, selection methodologies and share market intelligence
  • Responsible for the full-cycle recruitment activities, these are sourcing, interviewing, screening, and appointment of candidates
  • Developing and managing pipeline for entry-level and experienced candidates
  • Operating and maintaining applicant tracking and candidate management systems-Sage
  • Reviewing job applications to identify, vet and recommend suitably qualified candidates
  • Screening applicants based on qualifications and experience to meet and exceed required standards
  • Arranging interviews with hiring managers and job candidates
  • Maintaining compliance with equal employment opportunity laws
  • Hiring employees and initiating new hire paperwork process
  • Conducting background checks, Verifying applicant references and employment details
  • Sourcing candidates through various methods, including social media platforms and job boards
  • Developing lists of qualified candidates for hiring managers
  • Specialize in recruiting well-qualified Academic, Sales, Marketing, Finance and Administration candidates

Independent Consultant

Multisearch
08.2018 - 08.2019
  • Support team project briefing with Multisearch
  • Searching, sourcing,shortlisting, interviewing of candidate & presenting the shortlist to Multisearch
  • Complete the reference checks , x2 per candidate
  • Submitting accurate candidate information to Multisearch

Consultant

Mindworx Consulting
05.2017 - 03.2018
  • Assist KZN regional manager with Business Development
  • Qualify job orders received from clients
  • Source for relevant candidates
  • Conduct pre-screening interviews with prospective candidates
  • Send CV

Recruitment Officer

GUD Holdings (Pty)Ltd
10.2016 - 04.2017
  • 2016-10 - 2017-04 Send shortlists to clients
  • Constant liason with clients
  • Schedule interviews, and assessments on behalf of clients
  • Extend offers of employment to successful candidates
  • Hand hold process till candidates guarantee period has lapsed
  • Reporting to the Group HR Manager I was responsible for effective talent sourcing and recruitment of salary staff in accordance with business and Employment Equity objectives as well as related group Human
  • Resources administration functions

Business Co-ordinator and PA

Umongo(Family Business)
05.2015 - 09.2016
  • Provide support to Amathubesizwe Investments, Umongo Investments and the Plaza Butchery Group in administrative functions such as communications, purchasing, reporting and filing
  • Reported to the two Directors of the companies
  • Handle all administrative logistics required for running the businesses
  • Where necessary handled recruitment such as for the recently opened Guesthouse and Quality assurance positions within the construction wing.

Talent Sourcing Specialist

Multichoice SA
09.2013 - 02.2015
  • Responsible for attracting, sourcing and introducing high calibre talent to the business as per recruitment and business needs
  • Working with line managers of Broadcast Technology Division, Corporate affairs and customer care to better understand the business needs then create and implement a recruitment project plan to meet business needs
  • Map out the market and consult with Line manager to influence overall recruiting process to achieve
  • SLA's
  • Develop proactive sourcing strategies to acquire and maintain qualified talent pool for current and future vacancies
  • Source using Neptune,LINKEDIN, head hunting/direct sourcing, advert response to find relevant candidates
  • Source best possible candidates and conduct initial telephonic pre-screening and submit shortlist of best possible candidates for role or future business plans to the line managers
  • Facilitate the end-to-end recruitment and selection process in consultation with hiring managers and HR
  • Business Partner
  • Prepare Letters of appointment extend offers to candidates and work with coordinators to manage all candidate preparation for new hire processes including offer management and reference checks
  • Conduct weekly update and planning meeting with HR Business partners as well as line managers
  • Chairing one Talent sourcing team meeting a month, sharing best recruitment practices and motivating team or presenting on divisions of specialisation,
  • Builds and maintains external talent pipelines for current and future talent needs
  • Focus on scarce and critical skills within Multichoice Database
  • Cleaning up of Applicant Tracking System
  • Involved with Employer Branding project with consultant
  • Present potential skill to relevant hiring manager

Consultant

Michael Page SA/The Page Group
01.2013 - 08.2013
  • Identify and develop client business/relationships in a competitive environment
  • Contribute to the attraction of candidates and maintain the candidate database
  • Assess and respond to the needs of each particular client or assignment
  • Source suitable candidates and brief them on the opportunities offered by the client
  • Offer CV, interview and general career advice
  • Selling the services of Michael Page International and yourself to clients, initially by telephone and then by way of a formal meeting
  • Forging long-term relationships resulting in repeat business and client/candidate loyalty
  • Interviewing candidates, either on a general basis, with a specific assignment in mind or for an advertised selection assignment
  • Presenting suitable candidates to clients by way of detailed CVs or assessments
  • Ensuring peripheral arrangements such as interview times, dates, job descriptions, etc
  • Are in place and communicated to all relevant parties
  • Providing a professional and consultative service to both clients and candidates based on your market and commercial awareness
  • Working as an integral part of a team focusing in the broader day to day issues of business development, effective communication, systems & procedures, training and proactively maximising commercial performance
  • Making maximum use of your time to achieve your individual and business potential through activity, energy, persistence, drive and motivation

Recruitment consultant

Communicate Personnel
01.2012 - 12.2012
  • At Communicate Personnel with the IT and Freight Industry
  • Candidate marketing (+-60 calls a day)/cold calling
  • Daily sourcing of new business and relevant clients
  • Sourcing and interviewing top talent in selected niche (IT or freight/Supply Chain)
  • Conduct references on candidates
  • Coordination of interviews between candidates and clients upload daily activity onto Placement partner
  • Manage the candidates diary
  • Attend daily hook up with branch manager and 1 weekly job spec hook up with Branch manager
  • Report to Branch manager and General manager

Education

Diploma - Marketing

Durban Girls College, The University of Pretoria, Varsity College - Durban

National Diploma - Marketing Management

IMM GSM /Varsity College - Durban North

Skills

  • Recruitment
  • Pre-Employment Screening
  • Candidate Sourcing
  • Head Hunting
  • Interviewing
  • MS Office
  • Stakeholder management
  • Good Telephone Etiquette
  • Excellent Communication
  • Active Listening

Languages

Zulu
English

Accomplishments

LinkedIn

  • Top Interviewing Voice badge 2024
  • Top Recruiting Voice badge 2024


Certification

  • Rock Your LinkedIn Profile Issued Jan 2024
  • The Step-by-Step Guide to Building your Thought Leadership on LinkedIn Jan 2024
  • Learning LinkedIn Recruiter Issued Feb 2023
  • Talent Sourcing Issued Feb 2023
  • Technical Recruiting Issued Feb 2023
  • Mar 2017 Introduction to the Sage VIP People System
  • Placement Partner Recruitment Software (Parallel Software Pty Ltd)Issued Feb 2017

Timeline

Senior Recruitment Consultant- Management&Support

Kura CS (Pty)Ltd
02.2024 - Current

Recruitment Consultant- Support

Nutun CX (Pty)Ltd
06.2023 - 07.2023

Bulk Recruiter

Nutun CX (Pty)Ltd
06.2023 - 07.2023

Associate-Talent Acquisition

Expleo Group
04.2021 - 08.2021

Recruitment Consultant

Educor Holdings
09.2019 - 02.2021

Independent Consultant

Multisearch
08.2018 - 08.2019

Consultant

Mindworx Consulting
05.2017 - 03.2018

Recruitment Officer

GUD Holdings (Pty)Ltd
10.2016 - 04.2017

Business Co-ordinator and PA

Umongo(Family Business)
05.2015 - 09.2016

Talent Sourcing Specialist

Multichoice SA
09.2013 - 02.2015

Consultant

Michael Page SA/The Page Group
01.2013 - 08.2013

Recruitment consultant

Communicate Personnel
01.2012 - 12.2012

Diploma - Marketing

Durban Girls College, The University of Pretoria, Varsity College - Durban

National Diploma - Marketing Management

IMM GSM /Varsity College - Durban North
Thubelihle Gwala