Thozama Mnene
Academic Support Coordinator
Vosloorus,GP
Summary
I have experience within various work environments. My core qualities are dedicated service, integrity and hard work. I am both adaptable and a quick learner and have helped myself to learn various workplace applications and disciplines. I am driven to succeed in any given situation. I feel that it enables me to offer future employers the knowledge and skills I accrued to assist them in their organizational endeavors. I am aiming to secure an opportunity within an established and progressive institution, which will offer a constant challenge and utilization of my current skills and experience while developing them further.
Overview
20
20
years of professional experience
1
1
Language
Work History
Academic Support Coordinator
Open Learning Group
02.2025 - Current
- Managed end-to-end student administrative support across the academic lifecycle, serving as the primary point of contact for registration, regulatory compliance, and institutional policy inquiries, ensuring a high degree of professionalism and empathy.
- Led the critical administrative lifecycle for students, including registration, deferrals, cancellations, and module selections, while ensuring 100% data integrity of student records within the Student Information System (SIS).
- Provided front-line technical support for the Online Learning Platform (e.g., LMS/SIS), resolving immediate access and navigation issues and formally liaising with IT administrators to escalate and resolve complex platform defects.
- Drove process improvement by tracking and analyzing common support issues and registration trends to compile detailed reports, which informed and led to specific recommendations for enhanced service delivery.
- Coordinated and collaborated with Programme Coordinators, lecturers, and internal departments to streamline academic operations and ensure the seamless execution of academic support projects.
- Developed and delivered comprehensive onboarding sessions and orientation programs for new students, successfully integrating them into the online learning platform and administrative procedures.
Receptionist / Sales & Office Administrator
Open Learning Group
02.2025 - Current
- Reception Duties:
- - Managing the reception desk and greeting visitors
- - Answering and transferring all incoming calls
- - Taking messages and ensuring timely delivery to the appropriate staff
- - Managing meeting room availability
- - Receiving, sorting, and dispatching daily mail and courier items
- - Supporting with printing, photocopying, and handling telephone queries from employees
- - Overseeing office services including cleaners and maintenance providers
- - Maintaining safety and hygiene standards in the reception area
- - Coordinating inventory related to the purchase of consumables and stationery
- Sales & Office Administration:
- - Handling tenders/vendor requests including documentation and record keeping
- - Managing SMS communications
- - Supporting registration processes (securing documentation, application forms)
- - Registering learners on internal and external LMSs (FET)
- - Capturing assessment results on LMS platforms (FET)
- - Providing liaison support to students as needed
- - Delivering ad-hoc administrative support
- - Performing filing and scanning tasks
Student Administrator / Data Capturer
IMM Graduate School
10.2010 - 02.2024
- Duties & Responsibilities:
- Graduation Process
- Verifying and quality assuring the graduation documents which includes proof of identity, student number, names and surname correspond as per ID/Passport copy.
- Pulling out the academic records off the student information system
- Escalating any erroneous graduations to the Head of Certificates manager
- Sort all the certificates and academic records according to the programme’s regions
- Issuing of the certificates to the graduands
- Able to process cancellations/alterations
- Amend all personal details on the student information system
- Administration Office:
- Processing Alterations/Cancellations requests
- Assist the EXCO with students enquiring about Special Cancellation
- Auditing Registration Forms and Filing
- Frontline Receptionist reliever
- Performed data entry and other administrative duties in support of office staff
- Assessments Procedure:
- Processing Supplementary Exams registration
- Allocating marking and moderation to markers
- Receiving invoices & markers report then forward them to the Assessment Administrator
- Unpacking and checking the Master Packs of the Examinations from all the Exam Venues
- Assisting booking in and out the Assignments and Examinations for marking
- Capturing of all assessments results
- Update scripts on batches in preparation for marking
- Escalating all queries and discrepancies to Admin Manager
- E-mailing assignments to students on request
- Boxing exams answer books for archiving
- Assisting with Claim Forms for Temp staff
- Processing Change of Examination Venues
- Reference: Available Upon Request
Sales Representative
Avon Justine (Pty) Ltd
03.2009 - 04.2010
- Duties & Responsibilities:
- Promoting and selling Avon Justine beauty and wellness products to clients through various sales channels.
- Building and maintaining strong relationships with clients, providing personalized product recommendations.
- Conducting product demonstrations and presentations to showcase the benefits of Avon Justine offerings.
- Managing and expanding a client base by identifying new sales opportunities and engaging in lead generation.
- Processing orders, handling payments, and ensuring timely delivery of products to customers.
- Staying updated on new products, promotions, and industry trends to inform and educate clients.
- Achieving monthly and quarterly sales targets and reporting on sales performance to management.
- Participating in promotional events, workshops, and marketing campaigns to increase brand awareness.
- Reference: Available Upon Request
Typist
African Printer's
10.2005 - 02.2009
- Duties & Responsibilities:
- Typing and formatting various documents, including reports, correspondence, and print materials, with high accuracy.
- Photocopying and Scanning Ordering Stock and making sure that everything is under control Business Cards and Invitation Cards
- Proofreading typed materials to ensure proper grammar, punctuation, and consistency in formatting.
- Transcribing audio recordings or handwritten notes into typed documents.
- Managing and organizing electronic and physical files for easy access and retrieval.
- Assisting with the preparation of print-ready materials by ensuring documents meet design and layout specifications.
- Collaborating with colleagues to prioritize and complete typing tasks in a timely manner.
- Reference: Available Upon Request
Education
Electronics Engineering (N3 – N4) -
Central Johannesburg College
01.2005
National Senior Certificate (Matric) - undefined
Fumana Comprehensive School
01.2002
Skills
Google Suite
Interests
Reading, Writing, Researching, Engagement, Travelling, Financial Education, Self-Development, Multimedia
Accomplishments
- Achievements
- 5 - 10 years Long Service Certificates in IMM Graduate School
- Completed SAP Basic Navigation Online Training
- Graduated for N3 - Electronics Engineering
Timeline
Academic Support Coordinator
Open Learning Group
02.2025 - Current
Receptionist / Sales & Office Administrator
Open Learning Group
02.2025 - Current
Student Administrator / Data Capturer
IMM Graduate School
10.2010 - 02.2024
Sales Representative
Avon Justine (Pty) Ltd
03.2009 - 04.2010
Typist
African Printer's
10.2005 - 02.2009
National Senior Certificate (Matric) - undefined
Fumana Comprehensive School
Electronics Engineering (N3 – N4) -
Central Johannesburg College