Thozama Mnene
Academic Support Coordinator
Vosloorus,GP
Summary
I have experience within various work environments. My core qualities are dedicated service, integrity and hard work. I am both adaptable and a quick learner and have helped myself to learn various workplace applications and disciplines. I am driven to succeed in any given situation. I feel that it enables me to offer future employers the knowledge and skills I accrued to assist them in their organizational endeavors. I am aiming to secure an opportunity within an established and progressive institution, which will offer a constant challenge and utilization of my current skills and experience while developing them further.
Overview
20
20
years of professional experience
1
1
Language
Work History
Academic Support Coordinator
Open Learning Group
02.2025 - Current
- Managed end-to-end student administrative support across the academic lifecycle, serving as the primary point of contact for registration, regulatory compliance, and institutional policy inquiries, ensuring a high degree of professionalism and empathy.
- Led the critical administrative lifecycle for students, including registration, deferrals, cancellations, and module selections, while ensuring 100% data integrity of student records within the Student Information System (SIS).
- Provided front-line technical support for the Online Learning Platform (e.g., LMS/SIS), resolving immediate access and navigation issues and formally liaising with IT administrators to escalate and resolve complex platform defects.
- Drove process improvement by tracking and analyzing common support issues and registration trends to compile detailed reports, which informed and led to specific recommendations for enhanced service delivery.
- Coordinated and collaborated with Programme Coordinators, lecturers, and internal departments to streamline academic operations and ensure the seamless execution of academic support projects.
- Developed and delivered comprehensive onboarding sessions and orientation programs for new students, successfully integrating them into the online learning platform and administrative procedures.
Receptionist / Sales & Office Administrator
Open Learning Group
02.2025 - Current
- Reception Duties:
- - Managing the reception desk and greeting visitors
- - Answering and transferring all incoming calls
- - Taking messages and ensuring timely delivery to the appropriate staff
- - Managing meeting room availability
- - Receiving, sorting, and dispatching daily mail and courier items
- - Supporting with printing, photocopying, and handling telephone queries from employees
- - Overseeing office services including cleaners and maintenance providers
- - Maintaining safety and hygiene standards in the reception area
- - Coordinating inventory related to the purchase of consumables and stationery
- Sales & Office Administration:
- - Handling tenders/vendor requests including documentation and record keeping
- - Managing SMS communications
- - Supporting registration processes (securing documentation, application forms)
- - Registering learners on internal and external LMSs (FET)
- - Capturing assessment results on LMS platforms (FET)
- - Providing liaison support to students as needed
- - Delivering ad-hoc administrative support
- - Performing filing and scanning tasks
Student Administrator / Data Capturer
IMM Graduate School
10.2010 - 02.2024
- Duties & Responsibilities:
- Graduation Process
- Verifying and quality assuring the graduation documents which includes proof of identity, student number, names and surname correspond as per ID/Passport copy.
- Pulling out the academic records off the student information system
- Escalating any erroneous graduations to the Head of Certificates manager
- Sort all the certificates and academic records according to the programme’s regions
- Issuing of the certificates to the graduands
- Able to process cancellations/alterations
- Amend all personal details on the student information system
- Administration Office:
- Processing Alterations/Cancellations requests
- Assist the EXCO with students enquiring about Special Cancellation
- Auditing Registration Forms and Filing
- Frontline Receptionist reliever
- Performed data entry and other administrative duties in support of office staff
- Assessments Procedure:
- Processing Supplementary Exams registration
- Allocating marking and moderation to markers
- Receiving invoices & markers report then forward them to the Assessment Administrator
- Unpacking and checking the Master Packs of the Examinations from all the Exam Venues
- Assisting booking in and out the Assignments and Examinations for marking
- Capturing of all assessments results
- Update scripts on batches in preparation for marking
- Escalating all queries and discrepancies to Admin Manager
- E-mailing assignments to students on request
- Boxing exams answer books for archiving
- Assisting with Claim Forms for Temp staff
- Processing Change of Examination Venues
- Reference: Available Upon Request
Sales Representative
Avon Justine (Pty) Ltd
03.2009 - 04.2010
- Duties & Responsibilities:
- Promoting and selling Avon Justine beauty and wellness products to clients through various sales channels.
- Building and maintaining strong relationships with clients, providing personalized product recommendations.
- Conducting product demonstrations and presentations to showcase the benefits of Avon Justine offerings.
- Managing and expanding a client base by identifying new sales opportunities and engaging in lead generation.
- Processing orders, handling payments, and ensuring timely delivery of products to customers.
- Staying updated on new products, promotions, and industry trends to inform and educate clients.
- Achieving monthly and quarterly sales targets and reporting on sales performance to management.
- Participating in promotional events, workshops, and marketing campaigns to increase brand awareness.
- Reference: Available Upon Request
Typist
African Printer's
10.2005 - 02.2009
- Duties & Responsibilities:
- Typing and formatting various documents, including reports, correspondence, and print materials, with high accuracy.
- Photocopying and Scanning Ordering Stock and making sure that everything is under control Business Cards and Invitation Cards
- Proofreading typed materials to ensure proper grammar, punctuation, and consistency in formatting.
- Transcribing audio recordings or handwritten notes into typed documents.
- Managing and organizing electronic and physical files for easy access and retrieval.
- Assisting with the preparation of print-ready materials by ensuring documents meet design and layout specifications.
- Collaborating with colleagues to prioritize and complete typing tasks in a timely manner.
- Reference: Available Upon Request
Education
Electronics Engineering (N3 – N4) -
Central Johannesburg College
01.2005
National Senior Certificate (Matric) - undefined
Fumana Comprehensive School
01.2002
Skills
Google Suite
eLearning (Moodle)
Microsoft Office Suite
Report Writing
Client Services Skill
Analytical Skills
Communication
Office Administration
Business Processes
Time Management
Data Capturing
Interests
Reading, Writing, Researching, Engagement, Travelling, Financial Education, Self-Development, Multimedia
Accomplishments
- Achievements
- 5 - 10 years Long Service Certificates in IMM Graduate School
- Completed SAP Basic Navigation Online Training
- Graduated for N3 - Electronics Engineering
Timeline
Academic Support Coordinator
Open Learning Group
02.2025 - Current
Receptionist / Sales & Office Administrator
Open Learning Group
02.2025 - Current
Student Administrator / Data Capturer
IMM Graduate School
10.2010 - 02.2024
Sales Representative
Avon Justine (Pty) Ltd
03.2009 - 04.2010
Typist
African Printer's
10.2005 - 02.2009
National Senior Certificate (Matric) - undefined
Fumana Comprehensive School
Electronics Engineering (N3 – N4) -
Central Johannesburg College