Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Good analytical skills
Innovative
Clear communication skills
Customer Service & Leadership
IT Trainer, Change & Project Management
Good problem-solving skills
Technical support expertise
Problem Resolution
Strategic Planning
Team Leadership
Time Management
Staff Development