Thozama Hoyi

• Managing and monitoring of the network performance , enforcing processes to ensure a skilled workforce capable of meeting OC objectives.
• Financial management
• Fleet management
• Asset Management
• Contract management
• Facility Management
• Peoples management
• Stakeholder and customer engagement management.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining OC.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall OC performance.
• Increased employee productivity by providing supportive work environment.
• Implemented cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
• Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.

●Management of the regional budget OPEX & CAPEX, ensuring effective allocation of resources and alignment to financial targets.

●Assessment financial performance, identify variances, and implement corrective actions as needed.

●Driving of cost-effectiveness of the regional operations

●Management of compliance compliance with regulatory requirements and industry standards for the function.

●Drive adherence to internal policies and procedures for the function

●Overseeing the planning, design, deployment, and maintenance of telecommunications infrastructure within the region.

●Ensure the network's reliability, availability, and scalability to meet customer demands

• Demonstrated leadership skills in managing different OC with different challenges and dynamics
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Applied effective time management techniques to meet tight deadlines.
• Acted as a team leader in regional operational demands, delegating tasks and providing feedback.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on different operation demands and challenges.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Providing of technical support
• Implemented process improvements that reduced overall delays without compromising quality or timelines.
• Managed resource allocation effectively, balancing workload distribution among team members to prevent burnout.(standby roster & schedule )
• Facilitated effective communication between line manager and team members, translating complex technical concepts into digestible information for non-technical colleagues.
• Drove incident management processes, ensuring prompt resolution of production issues while minimizing impact on business operations.
• Increased customer satisfaction through efficient issue resolution and proactive communication of updates.
• Championed continuous learning within the team, fostering a culture of innovation and growth.(internal and external arranged training
• Mentored junior team members with technical guidance and professional development support.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Developed comprehensive technical documentation to facilitate knowledge sharing and improve product understanding.(improving of SOP and filing)
• Understanding of Sentech robust monitoring systems to proactively identify potential issues before they escalated into critical incidents.
• Created an environment conducive to open feedback and constructive criticism, empowering team members to voice their opinions and contribute to collective success.

• Repairs and Standby Duties
• Network maintenance and Monitoring
• RF,FM & TV competency
• Served as a reliable point of contact for the teams in resolving complex technical issues.
• Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Optimized system performance through thorough testing, analysis, and adjustments as needed.
• Collaborated with cross-functional teams to ensure timely completion of complex task,callout's and faults .
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• participated to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
• Worked with diverse types of weather and ground conditions.
• Checked, repaired and repacked survival equipment to meet specifications.
• Tested systems, noting issues and completing preventive maintenance.

• Coordinated with fellow technicians during major callout's, maintenance and standby