Project management programme
Charmaine Mpati
Administrator, Language Consultant
Polokwane
Summary
Dynamic professional with a proven track record in office administration and language consultancy. Excelled in project management and strategic planning, enhancing operational efficiency. Skilled in technical support and office management, demonstrating exceptional time management and administrative support capabilities. Achieved significant performance improvements through meticulous attention to detail and a results-driven approach. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proficient in maintaining stringent financial controls and timelines. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
1
1
2
2
years of professional experience
Work History
Student Administration Assistant
Research Office
University Of Limpopo
01.2024 - 08.2024
- Assisted with General Administration work and managed over 40 customer calls per day.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits
- Executed record filing system to improve document organization and management
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations
Language Consultant
Mr Mohlake
University Of Limpopo
01.2023 - 12.2023
- Organized engaging workshops for clients focusing on various aspects of cultural understanding and language acquisition techniques
- Evaluated educational materials for relevance and effectiveness in meeting clients'' unique learning objectives, ensuring optimal results from each session for over 40%
- Delivered comprehensive reports detailing client achievements, areas of growth, and suggestions for continued development ensuring clarity and understanding of results achieved during language consultation
Education
Bachelor And Honours In Public Administration - Business Administration And Management
University of Limpopo
Polokwane 01.2020 - 12.2022
Master Of Public Administration -
University of Limpopo
Turfloop Mankweng 2024.01 - 2025.12
Skills
Mail handling
Project Management
Office administration
Time management
Good communication and leadership skills
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
· Introduction to Cloud Computing — IBM SkillsBuild (2022)
· Introduction to Containers — IBM SkillsBuild (2022)
· Mobile Digital Literacy — NEMISA (2022)
· Microsoft Word — Skills Panda Training (2025)
· Microsoft Excel — Skills Panda Training (2025)
· Microsoft PowerPoint — Skills Panda Training (2025)
· Microsoft 365 — Skills Panda Training (2025)
· Microsoft Digital Literacy — Skills Panda Training (2025)
· Microsoft Office Fundamentals — Skills Panda Training (2025)
· Kubernetes & OpenShift Fundamentals — Skills Panda Training (2025)
Certification
Mobile Digital Literacy, Container and Cloud computing certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Administration Assistant
Research Office
01.2024 - 08.2024
Master Of Public Administration -
University of Limpopo
2024.01 - 2025.12
Honours in Public Administration and Management
12-2023
Language consultant
12-2023
Language Consultant
Mr Mohlake
01.2023 - 12.2023
Mobile Digital Literacy, Container and Cloud computing certificate
12-2022
Bachelor of Public Administration degree
12-2022
Bachelor And Honours In Public Administration - Business Administration And Management
University of Limpopo
01.2020 - 12.2022