Thomson Mike Sibanda
Johannesburg
Summary
Dynamic Store Manager with expertise in driving store performance and enhancing customer experiences. Manages day-to-day operations, ensuring optimal stock levels and exceptional service standards. Coaches team members on upselling techniques, significantly increasing average transaction values.
Overview
2
2
Languages
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Store Manager
Frontierco
Johannesburg
05.2024 - I currently work here
- Managed day-to-day store operations, including stock levels, staff rosters, and customer service standards.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
Area Manager
Frontierco
Johannesburg
05.2022 - 05.2024
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Fostered strong relationships with store managers, providing leadership and support to achieve company objectives.
- Managed budget allocation for each location, ensuring expenditure aligned with financial targets and business objectives.
Store Manager
New House of Busby
Johannesburg
01.2015 - 05.2022
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
Assistant Manager
New House of Busby
Johannesburg
06.2014 - 12.2014
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
Sales Assistant
New House of Busby
Johannesburg
11.2009 - 05.2014
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Education
NQF level 3 - Wholesale & Retail management
New House of Busby
Johannesburg south Africa 01.2013 - 12.2013
Skills
- Customer service
- Inventory management
- Visual merchandising
- Staff training
- Sales forecasting
- Budget management
- Team leadership
- Performance evaluation
- Problem solving
- Staff motivation
- Upselling techniques
- Strategic planning
- Relationship building
- Customer service skills
- Staff training and development
- Store operations efficiency
- Staff mentoring
- Cash handling
- Team building skills
Languages
Zulu
Proficient
C2
English
Proficient
C2
Timeline
Store Manager
Frontierco
05.2024 - I currently work here
Area Manager
Frontierco
05.2022 - 05.2024
Store Manager
New House of Busby
01.2015 - 05.2022
Assistant Manager
New House of Busby
06.2014 - 12.2014
NQF level 3 - Wholesale & Retail management
New House of Busby
01.2013 - 12.2013
Sales Assistant
New House of Busby
11.2009 - 05.2014