Summary
Overview
Work History
Education
Skills
Timeline
Thomson Mocoancoeng

Thomson Mocoancoeng

IT PROFESSIONAL
Fourways

Summary

Detail-oriented IT graduate with extensive experience in Microsoft Office and various applications, complemented by strong communication, interpersonal, and customer service skills. A passion for technology drives a commitment to finding innovative solutions in the field, supported by a Telecommunication Internship certification that enhances expertise in computer hardware, software installation, and maintenance. Proven ability to troubleshoot local and wide area network systems, along with a talent for training users in hardware and software applications. Recognized as a structured and methodical team player dedicated to delivering exceptional customer service and IT support in both remote and client-facing environments.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Contract Graphic Design Intern

LeratoM Media Group
01.2023 - Current
  • Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Created engaging social media content to boost online presence and follower engagement.
  • Prepared images to coincide with social and blog posts.
  • Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
  • Created design work for print and digital sales and marketing campaigns.
  • Improved overall design quality by providing constructive feedback during internal review sessions, resulting in more polished final deliverables.
  • Provided exceptional customer service when working directly with clients on custom design requests, fostering positive relationships and repeat business.
  • Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
  • Utilized advanced knowledge of Adobe Creative Suite software programs to execute high-quality designs quickly and efficiently for various applications.

IT Support

EchoSP
09.2024 - 08.2025
  • Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
  • Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
  • Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
  • Troubleshot technical issues as they arose, working closely with IT support staff to minimize downtime.
  • Provided IT support for lab personnel to ensure seamless integration of software tools into daily workflows.
  • Drove improvements in service delivery by establishing clear communication channels between IT support staff and end-users regarding mainframe operations or issues encountered.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
  • Reduced average ticket resolution time by developing comprehensive troubleshooting guides and resources for the IT support team.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Established strong relationships with key stakeholders throughout the organization, facilitating communication channels between IT support staff and users.
  • Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
  • Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.

Sales Associate

Saddie Creek
08.2024 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Bachelor of Science - Information Technology

North-West University
11.2023

Degree

  • Completed University-level Coursework: Bachelors of Science in Information Technology, North - West University
  • IT Support, EchoSP Completed 2025

Skills

IT troubleshooting skills

Timeline

IT Support - EchoSP
09.2024 - 08.2025
Sales Associate - Saddie Creek
08.2024 - 09.2024
Contract Graphic Design Intern - LeratoM Media Group
01.2023 - Current
North-West University - Bachelor of Science, Information Technology
Thomson MocoancoengIT PROFESSIONAL