Thomson Mocoancoeng
IT PROFESSIONAL
Fourways
Summary
Detail-oriented IT graduate with extensive experience in Microsoft Office and various applications, complemented by strong communication, interpersonal, and customer service skills. A passion for technology drives a commitment to finding innovative solutions in the field, supported by a Telecommunication Internship certification that enhances expertise in computer hardware, software installation, and maintenance. Proven ability to troubleshoot local and wide area network systems, along with a talent for training users in hardware and software applications. Recognized as a structured and methodical team player dedicated to delivering exceptional customer service and IT support in both remote and client-facing environments.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Contract Graphic Design Intern
LeratoM Media Group
01.2023 - Current
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Created engaging social media content to boost online presence and follower engagement.
- Prepared images to coincide with social and blog posts.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
- Created design work for print and digital sales and marketing campaigns.
- Improved overall design quality by providing constructive feedback during internal review sessions, resulting in more polished final deliverables.
- Provided exceptional customer service when working directly with clients on custom design requests, fostering positive relationships and repeat business.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Utilized advanced knowledge of Adobe Creative Suite software programs to execute high-quality designs quickly and efficiently for various applications.
IT Support
EchoSP
09.2024 - 08.2025
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
- Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
- Troubleshot technical issues as they arose, working closely with IT support staff to minimize downtime.
- Provided IT support for lab personnel to ensure seamless integration of software tools into daily workflows.
- Drove improvements in service delivery by establishing clear communication channels between IT support staff and end-users regarding mainframe operations or issues encountered.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Reduced average ticket resolution time by developing comprehensive troubleshooting guides and resources for the IT support team.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Established strong relationships with key stakeholders throughout the organization, facilitating communication channels between IT support staff and users.
- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.
Sales Associate
Saddie Creek
08.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Information Technology
11.2023
Degree
- Completed University-level Coursework: Bachelors of Science in Information Technology, North - West University
- IT Support, EchoSP Completed 2025
Skills
IT troubleshooting skills
Technical support oversight
Entry-level IT assistance
IT assistance
IT assistance and troubleshooting
Technical troubleshooting skills
Effective IT teamwork
Cross-platform compatibility
Direct customer service support
Timeline
IT Support - EchoSP
09.2024 - 08.2025
Sales Associate - Saddie Creek
08.2024 - 09.2024
Contract Graphic Design Intern - LeratoM Media Group
01.2023 - Current
North-West University - Bachelor of Science, Information Technology