Thomokazi Millicent Matyobe
Customer Service Consultant
Worcester
Summary
Driven professional with a proven track record in client engagement and problem-solving, honed at Easy Yun Cash Loan. Excelled in enhancing customer satisfaction and loyalty through exceptional service and effective complaint resolution. Skilled in MS Office and fostering client relationships, demonstrating integrity and prioritizing work efficiently. Achieved notable improvements in customer service metrics.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Consultant
Easy Yun Cash Loan
10.2022 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Helping to build the business by engaging in a polite and friendly manner with customers.
- Acting as a first point of contact for customers.
- Helping to resolve complaints, providing customers with accurate and timely allocations of cash offers.
- Offering exceptional customer service to different types of customers.
Customer Service Representative
BMW Auto Service and Repairs
Parrl
10.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Associate
MR Price Sport
10.2017 - 11.2018
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
Office Administration & Computer Literacy
Silulo Ulutho Technologies
Paarl, South Africa 04.2001 -
Matric
Nzimankulu Senior Secondary School
Eastern Cape 04.2001 - 12.2010
Skills
Problem-Solving
Client Relationships
MS Office
Client Requirements Assessment
Client Engagement
Work Planning and Prioritization
Integrity and Honesty
Additional Information
Easy Yun Cash Loans
Ms Veronic - Supervisor
063 594 0962
BMW Auto Service & Repairs
Mr B Tshaya - Workshop Manager
061 871 2124
Timeline
Consultant
Easy Yun Cash Loan
10.2022 - Current
Customer Service Representative
BMW Auto Service and Repairs
10.2020 - 02.2022
Store Associate
MR Price Sport
10.2017 - 11.2018
Office Administration & Computer Literacy
Silulo Ulutho Technologies
04.2001 -
Matric
Nzimankulu Senior Secondary School
04.2001 - 12.2010
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