Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Thomas Tebogo Bangala

Thomas Tebogo Bangala

Administrator
Pretoria Arcadia,GP

Summary

Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ONCOLOGY ADMINISTRATOR

MEDIPOST PHARMACY
03.2023 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

INBOUND CALL CENTRE AGENT

MEDIPOST PHARMACY
12.2020 - 02.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

OUTBOUND CALL CENTRE AGENT

MEDIPOST PHARMACY (GEZINA)
10.2018 - 11.2020
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.

CUSTOMER SERVICE AGENT

DIS-CHEM PHARMACY
07.2018 - 01.2019
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

GENERAL WORKER

CHECKERS RETAIL STORE
06.2017 - 07.2018
  • Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
  • Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.

Education

No Degree - Grade 12

Digwale Secondary School
Mpumalanga Kwa Ndebele
01.2016

Skills

  • Strategic decision making
  • Experienced in software utilization
  • Effective communication skills
  • Effective problem resolution
  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • MS office
  • Decision-making
  • Team building and leadership
  • Team collaboration
  • Relationship development
  • Time management
  • Problem-solving
  • Client communication
  • Administrative support
  • Office administration
  • Documentation and reporting

Certification

  • Ekuhluphekeni Youth Center-Kwandebele
  • 89%

LANGUAGES

ENGLISH
Advanced (C1)
SEPEDI
Bilingual or Proficient (C2)
SETSWANA
Bilingual or Proficient (C2)
SESOTHO
Bilingual or Proficient (C2)
ISINDEBELE
Advanced (C1)
ZULU
Advanced (C1)
XHOSA
Upper intermediate (B2)

Timeline

ONCOLOGY ADMINISTRATOR

MEDIPOST PHARMACY
03.2023 - Current

INBOUND CALL CENTRE AGENT

MEDIPOST PHARMACY
12.2020 - 02.2023

OUTBOUND CALL CENTRE AGENT

MEDIPOST PHARMACY (GEZINA)
10.2018 - 11.2020

CUSTOMER SERVICE AGENT

DIS-CHEM PHARMACY
07.2018 - 01.2019

GENERAL WORKER

CHECKERS RETAIL STORE
06.2017 - 07.2018

No Degree - Grade 12

Digwale Secondary School

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