Thomas Zolana Kanza
Vip Account manager
Johannesburg,GP
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
Languages
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Manager
Gold Media
Johannesburg , Gauteng
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Tv personality
Le klub Monde 24
Johannesburg , Gauteng
06.2024 - Current
- Delivered accurate and timely news updates, providing viewers with reliable information on current events.
- Stayed informed on industry trends and emerging topics through continuous professional development opportunities and self-directed learning efforts.
- Represented the network at public events, promoting brand visibility and fostering goodwill within the community.
- Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
Loss Control Manager
Oxford freshmarket
Durban, Kwazulu natal
09.2012 - 07.2020
- Fostered strong working relationships with key stakeholders, including senior management, employees, and regulatory authorities, to drive a proactive approach towards loss control and risk management.
- Streamlined communication channels between managers and staff, fostering an open environment for reporting hazards and near-miss incidents.
- Developed customized safety manuals and guidelines, ensuring relevance across all departments within the organization.
- Collaborated with cross-functional teams to develop robust business continuity plans for minimizing disruptions due to unforeseen events.
- Served as an influential member of safety committees, contributing valuable insights and recommendations for enhancing overall workplace safety performance.
- Reduced the frequency of accidents through thorough risk assessments and hazard evaluations.
Skills
Strategic planning
Job inspections
Search Engine Optimization
Improvement initiatives
Verbal and written communication
Team leadership
Customer service
Problem-solving
Product knowledge
Call center experience
Complaint handling
Customer relationship management (CRM)
Live chat support
Client relations
Timeline
Tv personality
Le klub Monde 24
06.2024 - Current
Manager
Gold Media
07.2020 - Current
Diploma - Marketing
Shaw Academy
06.2018 - 11.2019
Loss Control Manager
Oxford freshmarket
09.2012 - 07.2020
Bachelor of Science - Law
UNIVERSITY TECHNOLOGIQUE BEL CAMPUS
10.2000 - 09.2004
Education
Bachelor of Science - Law
UNIVERSITY TECHNOLOGIQUE BEL CAMPUS
Kinshasa 10.2000 - 09.2004
Diploma - Marketing
Shaw Academy
Ireland 06.2018 - 11.2019
Certification
Digital Media Communication Certificate - Various Accredited Institutions.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementPersonal development programsFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success is the fruit of faith,work and perseverance "
Thomas kanza zolana
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Interests
Teaching Motivation