Thomas Ezekiel Khoza
Business Development Manager
Centurion
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
22
22
years of professional experience
1
1
Certification
4
4
Languages
Work History
Business Development Manager
PC PALACE GAUTENG
07.2023 - Current
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Key Accounts Manager
RAIZCORP SUPPLIER DEVELOPMENT
07.2022 - 03.2023
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Organized client events to foster networking opportunities among key stakeholders while promoting brand awareness.
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Delivered tailored presentations showcasing company's unique value proposition to prospective clients.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Optimized resource allocation by monitoring budgets closely while overseeing projects from inception till conclusion.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
- Implemented account plans to enhance customer retention and optimize business potential.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Negotiated contract terms and pricing, securing profitable deals for the company.
Senior Key Account Manager
PHILTER TRADING (Beverages Wine)
09.2021 - 06.2022
- Streamlined inventory management processes for improved product availability and reduced waste.
- Evaluated employee performance regularly and provided constructive feedback, leading to stronger team dynamics and improved individual performance.
- Implemented loss prevention measures that led to a significant reduction in shrinkage and increased store profitability.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Served as a liaison between store staff and upper management to communicate issues, ideas, and successes effectively.
- Monitored competitor activities closely to stay informed about industry trends and adjust strategies accordingly for continued growth.
- Participated actively in regional meetings with fellow Senior Key Holders from other stores to share best practices that contributed towards overall company success.
- Trained new team members on company policies, procedures, and sales techniques, ensuring consistent performance across the team.
- Enhanced store performance by implementing effective merchandising strategies and visual displays.
Area Sales Manager
National Carbonated Beverages (NCB)
10.2016 - 08.2019
- Ensured full compliance with all relevant laws regulations and company policies pertaining to Area Sales Managers responsibilities throughout tenure at company.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Delivered engaging presentations at industry events, effectively promoting company products and services to potential clients.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Senior Sales Consultant
TYPESTAR SHARP (Office Automation)
01.2014 - 09.2016
- Boosted sales revenue by developing and implementing effective sales strategies.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
- Expanded market share with targeted prospecting and lead generation efforts.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
- Negotiated contracts with clients, securing favorable terms to drive profitability.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
Regional Business Manager
Independent Field Advertiser (IFA) - Insurance
01.2008 - 12.2013
- Implemented data-driven decision making to monitor KPIs, adjust tactics, and achieve ambitious sales targets.
- Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
- Managed a high-performing team of sales representatives, providing coaching, training, and performance evaluations.
- Collaborated with cross-functional teams to develop innovative products tailored to regional market needs.
- Boosted regional sales by implementing effective business strategies and fostering strong client relationships.
- Optimized inventory levels by forecasting demand trends and collaborating closely with supply chain partners.
- Mentored junior staff members in sales techniques, negotiation skills, territory planning, time management, among other relevant topics.
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Aggressively pursued new business opportunities leading to increased revenue generation within the region.
- Developed and executed successful marketing plans for product promotion and increased brand visibility.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
Area Key Accounts Manager
COCA- COLA FORTUNE BOTTLER
01.2002 - 11.2006
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Implemented account plans to enhance customer retention and optimize business potential.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
Education
National Marketing Diploma - Marketing Management and Research
TSHWANE UNIVERSITY OF TECHNOLOGY
MPUMALANGA, NELSPRUIT 04.2001 -
Skills
Account Management
undefinedAccomplishments
- Exceeded quarterly objectives by as much as 20% on a regular basis.
- Brought in 5 new customers in 2022, with a total value of R15m.
- Won "Hard-Work & Commitment Award" for achieving 35% over annual sales targets.
Certification
Assessor & Moderator - Sector Education Training Authority (SETA)
Timeline
Assessor & Moderator - Sector Education Training Authority (SETA)
12-2024
Business Development Manager
PC PALACE GAUTENG
07.2023 - Current
Key Accounts Manager
RAIZCORP SUPPLIER DEVELOPMENT
07.2022 - 03.2023
Senior Key Account Manager
PHILTER TRADING (Beverages Wine)
09.2021 - 06.2022
Area Sales Manager
National Carbonated Beverages (NCB)
10.2016 - 08.2019
Senior Sales Consultant
TYPESTAR SHARP (Office Automation)
01.2014 - 09.2016
Regional Business Manager
Independent Field Advertiser (IFA) - Insurance
01.2008 - 12.2013
Area Key Accounts Manager
COCA- COLA FORTUNE BOTTLER
01.2002 - 11.2006
National Marketing Diploma - Marketing Management and Research
TSHWANE UNIVERSITY OF TECHNOLOGY
04.2001 -
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