Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Accomplishments
Timeline
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Thomas Madamba

Thomas Madamba

Kempton Park

Summary

Seasoned waiter with a proven track record in enhancing dining experiences through expert knowledge of food and beverages. Demonstrates exceptional customer service by anticipating guest needs and managing special requests efficiently. Skilled in upselling and maintaining a professional demeanor while collaborating with teams to surpass guest expectations. Recognized for attention to detail and multitasking in luxury hospitality settings.

Overview

4
4
years of professional experience

Work History

Waiter | Server

The Houghton Hotel, Spa, Wellness & Golf
02.2024 - Current
  • Achieved exceptional fine dining service for over 100 guests weekly by surpassing five-star standards.
  • Warmly greeted and seated guests, enhancing experiences through attentive customer service.
  • Increased upsell rates by recommending menu items based on comprehensive product knowledge.
  • Ensured precise presentation of table settings that met high luxury expectations.
  • Improved meal service timing and efficiency, facilitating smooth transitions from kitchen to table.

Waiter | Server

Thaba Eco Hotel
04.2021 - 11.2023
  • Ensured memorable dining experiences by providing top-tier service in a luxury restaurant.
  • Suggested personalized food and wine pairings that aligned with guest preferences.
  • Upheld five-star standards through meticulous table settings for every meal and event.
  • Supported team members during busy periods by assisting with table cleaning and resetting.

Education

Diploma - Hospitality And Catering

Berea Technical College
Durban, South Africa
06.2019

High School Certificate - Advanced Level

All Souls Mission
11.2017

Skills

  • Beverage pairing expertise
  • Point of sale management
  • Regulatory compliance for alcohol
  • Sales enhancement techniques
  • Allergen sensitivity awareness
  • Fine dining service skills
  • Food safety standards
  • Detail-oriented approach
  • Comprehensive menu knowledge
  • Order processing efficiency
  • Conflict resolution strategies
  • Presentation of food items
  • Coordination of multi-course meals
  • Operations in high-volume settings
  • Ability to thrive under pressure
  • Collaborative teamwork skills
  • Effective communication abilities
  • Skillful multitasking techniques
  • Strong interpersonal relations
  • Organizational capabilities in service environments
  • effective customer service practices

LANGUAGES

English Language

References

Available on request

Accomplishments

  • Consistently received positive feedback from customers for providing exceptional service, resulting in a consistently high average tip percentage.

Timeline

Waiter | Server

The Houghton Hotel, Spa, Wellness & Golf
02.2024 - Current

Waiter | Server

Thaba Eco Hotel
04.2021 - 11.2023

Diploma - Hospitality And Catering

Berea Technical College

High School Certificate - Advanced Level

All Souls Mission
Thomas Madamba