Thomas Madamba
Kempton Park
Summary
Seasoned waiter with a proven track record in enhancing dining experiences through expert knowledge of food and beverages. Demonstrates exceptional customer service by anticipating guest needs and managing special requests efficiently. Skilled in upselling and maintaining a professional demeanor while collaborating with teams to surpass guest expectations. Recognized for attention to detail and multitasking in luxury hospitality settings.
Overview
4
4
years of professional experience
Work History
Waiter | Server
The Houghton Hotel, Spa, Wellness & Golf
02.2024 - Current
- Achieved exceptional fine dining service for over 100 guests weekly by surpassing five-star standards.
- Warmly greeted and seated guests, enhancing experiences through attentive customer service.
- Increased upsell rates by recommending menu items based on comprehensive product knowledge.
- Ensured precise presentation of table settings that met high luxury expectations.
- Improved meal service timing and efficiency, facilitating smooth transitions from kitchen to table.
Waiter | Server
Thaba Eco Hotel
04.2021 - 11.2023
- Ensured memorable dining experiences by providing top-tier service in a luxury restaurant.
- Suggested personalized food and wine pairings that aligned with guest preferences.
- Upheld five-star standards through meticulous table settings for every meal and event.
- Supported team members during busy periods by assisting with table cleaning and resetting.
Education
Diploma - Hospitality And Catering
Berea Technical College
Durban, South Africa 06.2019
High School Certificate - Advanced Level
All Souls Mission
11.2017
Skills
- Beverage pairing expertise
- Point of sale management
- Regulatory compliance for alcohol
- Sales enhancement techniques
- Allergen sensitivity awareness
- Fine dining service skills
- Food safety standards
- Detail-oriented approach
- Comprehensive menu knowledge
- Order processing efficiency
- Conflict resolution strategies
- Presentation of food items
- Coordination of multi-course meals
- Operations in high-volume settings
- Ability to thrive under pressure
- Collaborative teamwork skills
- Effective communication abilities
- Skillful multitasking techniques
- Strong interpersonal relations
- Organizational capabilities in service environments
- effective customer service practices
LANGUAGES
English Language
References
Available on request
Accomplishments
- Consistently received positive feedback from customers for providing exceptional service, resulting in a consistently high average tip percentage.
Timeline
Waiter | Server
The Houghton Hotel, Spa, Wellness & Golf
02.2024 - Current
Waiter | Server
Thaba Eco Hotel
04.2021 - 11.2023
Diploma - Hospitality And Catering
Berea Technical College
High School Certificate - Advanced Level
All Souls Mission
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