Tholwana Nduku

Debicheck our existing customers,ensuring that they have an understanding of what a debicheck is and why it is implemented.
Ensured that they know the benefits they are covered for.
Assisted in escalating their queries.
Gave them a clear and concise explanation of what the policy is about,their benefits as well as dependants.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Managed incoming calls and emails
• Handled data entry and filing for accounts payable, purchase orders, equipment inventory, and confidential files
• Processed and distributed packages and mail
• Compiled budget data and maintained financial records
• Skilled in Microsoft 360, Excel, PowerPoint, and Word.

• Implemented hardware and software solutions, improving efficiency
• Diagnosed and resolved technical issues promptly and efficiently
• Ensured network and connectivity issues were addressed and resolved
• Skilled in hardware and software installation and configuration
• Proficient in handling high-volume inbound chats, assisting 15+ customers per hour.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.