Tholakele Prudence Mzolo

• Developed and strengthened supplier relationships.
• Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
• Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
• Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
• Achieved cost savings by conducting thorough market research before initiating the purchasing process.
• Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
• Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Managed database of vendor details and pricing information to maintain organization.
• Reduced production downtime by overseeing quality control and assembly.
• Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Conducted risk assessments for supply chain disruptions and implemented contingency plans accordingly to minimize impact on business operations.
• Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
• Participated in professional development opportunities to stay current with industry best practices and continuously improve procurement skills.

• Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
• Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
• Supervised quality control and reduced process lags to maximize revenue.
• Improved consistency of on-time arrivals through effective logistics management and travel route planning.
• Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
• Negotiated prices and terms with shipping companies and supply vendors.
• Worked with suppliers to manage schedules, specifications and quality compliance.
• Enforced safety protocols for proper equipment operation.
• Maintained optimal inventory levels to meet operational requirements.
• Oversaw and executed duties to manage client correspondence, scheduling and data communications.
• Improved project efficiency by prioritizing equipment tasks and operation while adhering to safety protocols.
• Improved quality assurance operations by inspecting materials and verifying delivery compliance.
• Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
• Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
• Negotiated with suppliers and vendors about contracts, policies and deadlines.
• Negotiated contracts, policies and deadlines with suppliers and vendors.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Formulated demand planning and generated supply chain management metrics.
• Monitored performance of external vendor supply chains while handling internal logistics.
• Oversaw demand planning, purchasing and logistics.
• Managed distribution network, logistics, trade compliance and warehouse management.
• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
• Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
• Balanced demand and supply while aligning volume and mix to achieve production objectives.
• Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
• Implemented standard manufacturing system procedures and process practices.
• Improved, standardized and documented planning and scheduling processes.
• Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery.
• Analyzed real-time customer histories to identify issues and anomalies before problems occurred.

+ Edit or add your own

• Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
• Established effective communication channels between departments for seamless supply chain operations.
• Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Monitored supplier performance for compliance with contract terms and quality standards.
• Forecasted and managed annual operating budget for every location.

• Directed product flow throughout company.
• Scheduled production plans according to customer needs and supply availability.
• Resolved issues through negotiations and led contract compliance and vendor performance reviews.
• Kept stock areas clean, tidy and organized according to facility requirements.
• Completed frequent inventory counts and resolved discrepancies.
• Managed complex equipment storage operations while effectively partnering with intermediary departments to complete projects.
• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
• Challenged teams to improve performance within distribution network to meet inventory targets.
• Improved, standardized and documented planning and scheduling processes.
• Oversaw day-to-day clinical contracting and resource utilization management functions.
• Balanced demand and supply while aligning volume and mix to achieve production objectives.
• Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
• Negotiated with suppliers and vendors about contracts, policies and deadlines.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Oversaw demand planning, purchasing and logistics.
• Managed distribution network, logistics, trade compliance and warehouse management.
• Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.
• Negotiated contracts, policies and deadlines with suppliers and vendors.
• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Formulated demand planning and generated supply chain management metrics.
• Implemented standard manufacturing system procedures and process practices.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Monitored performance of external vendor supply chains while handling internal logistics.
• Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
• Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.
• Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.

+ Edit or add your own

• Responded to high volume of phone and email requests to provide logistics information.
• Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
• Developed and implemented process enhancements to drive continuous program improvement.
• Assessed regulatory and operational risks for escalation to management.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored flow of paperwork and directed information to appropriate departments.
• Coordinated repairs to vehicles to maintain fleet operations.
• Ordered supplies and allocated resources to personnel based on need.
• Received new orders, prepared documentation and assigned personnel.
• Developed team communications and information for meetings.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Demonstrated respect, friendliness and willingness to help wherever needed.

+ Edit or add your own

• Used Microsoft Word and other software tools to create documents and other communications.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Led projects and analyzed data to identify opportunities for improvement.

• Maintained contact with units on assignment to provide further assistance and support when needed.
• Handled complaints and inquiries from public to resolve or report to proper department.
• Tracked call logs and shift data to enter into computer system.
• Performed routine administrative work with customer assistance, cashiering, and data.
• Directed investigations to verify and resolve customer or shipper complaints.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

+ Edit or add your own

• Forecasted requirements and set reorder points to maintain optimal levels.
• Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
• Purchased, organized and distributed supplies for maintenance activities and personnel use.
• Handled maintenance reports for orders requested and completed.
• Determined appropriate budget levels and administered expenditures.
• Conducted research to address shipping errors and packaging mistakes.
• Organized records of vehicles, schedules and completed orders.
• Collaborated with manufacturing and supply chain management.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Created and enforced detailed organization processes to increase quality and service standards.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Led value-added customer service team that consistently over-delivered on customer expectations.
• Integrated warehouse operations with existing and new business processes.
• Expedited resolutions of shipping errors and packaging mistakes.
• Formed strategic partnerships, established metrics and participated in complex negotiations.
• Tracked production and quality control systems to proactively identify deficiencies.
• Delivered substantial cost savings by securing discounts from third-party logistics services providers.
• Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
• Managed accurate files and implemented new organizational systems to improve traceability.

+ Edit or add your own

• Assisted customer by locating items, processing payments and carrying out heavy purchases.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Managed pricing issues, removal of damaged products and placing special orders for customers.
• Helped customers complete purchases, locate items and join reward programs.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Answered questions about store policies and addressed customer concerns.
• Checked packages and merchandise for damage and notified vendors.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Maintained customer satisfaction with quick and professional handling of product returns.
• Simplified shipping and receiving processes for improved workflow.
• Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
• Estimated business demands and aligned operations with expected customer levels by restocking target items and verifying optimal levels of supplies such as bags and register tape.
• Assisted customers by answering questions and fulfilling requests.
• Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
• Performed inventory control, such as counting and stocking merchandise.

+ Edit or add your own