THOLAKELE MASHABANE
PUBLIC MANAGEMENT
Msholozi
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Help Desk (Registration and Licensing)
Department of Community Safety Security and Liaiso
08.2023 - Current
- Managing and maintaining an efficient filing system for easy document retrieval.
- Capturing and updating files accurately in the system.
- Logging critical documents including 1A6, 758, 121, and 14F forms.
- Issuing face value documents (e.g., permits, receipts, or forms).
- Answering incoming telephone calls and recording messages accurately.
- Logging IT and service-related calls using the BMC Remedy User system.
- Performing queries on the eNaTIS system for documents and records such as 164, 763, 551, 162, CA12, and CA13 forms.
Administrative Clerk
Department of Health
04.2018 - 03.2019
- Efficiently manage the day-to-day operations of the reception desk.
- Greet and assist visitors, respond to inquiries, and direct them to the appropriate departments.
- Maintain and manage patient files to ensure accurate and up-to-date records.
- File documents systematically for easy retrieval and compliance.
- Conduct follow-ups with patients regarding upcoming appointments.
- Capture and update patient data accurately on Tier.Net.
- Type and format various reports, letters, and other official documents.
- Provide clear and helpful information to visitors and ensure a welcoming front-office environment.
Education
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Public MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
Nelspruit, South Africa 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Timeline
Help Desk (Registration and Licensing)
Department of Community Safety Security and Liaiso
08.2023 - Current
Administrative Clerk
Department of Health
04.2018 - 03.2019
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Public MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
04.2001 -