THOLAKELE MASHABANE
PUBLIC MANAGEMENT
Msholozi
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Help Desk (Registration and Licensing)
Department of Community Safety Security and Liaiso
08.2023 - Current
- Managing and maintaining an efficient filing system for easy document retrieval.
- Capturing and updating files accurately in the system.
- Logging critical documents including 1A6, 758, 121, and 14F forms.
- Issuing face value documents (e.g., permits, receipts, or forms).
- Answering incoming telephone calls and recording messages accurately.
- Logging IT and service-related calls using the BMC Remedy User system.
- Performing queries on the eNaTIS system for documents and records such as 164, 763, 551, 162, CA12, and CA13 forms.
Administrative Clerk
Department of Health
04.2018 - 03.2019
- Efficiently manage the day-to-day operations of the reception desk.
- Greet and assist visitors, respond to inquiries, and direct them to the appropriate departments.
- Maintain and manage patient files to ensure accurate and up-to-date records.
- File documents systematically for easy retrieval and compliance.
- Conduct follow-ups with patients regarding upcoming appointments.
- Capture and update patient data accurately on Tier.Net.
- Type and format various reports, letters, and other official documents.
- Provide clear and helpful information to visitors and ensure a welcoming front-office environment.
Education
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Public MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
Nelspruit, South Africa 04.2001 -
Skills
Friendly, positive attitude
Timeline
Help Desk (Registration and Licensing)
Department of Community Safety Security and Liaiso
08.2023 - Current
Administrative Clerk
Department of Health
04.2018 - 03.2019
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Public MANAGEMENT
TSHWANE UNIVERSITY OF TECHNOLOGY
04.2001 -
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