Thokozile Khethukuthula Mavuso
Sales
763 Ext 1 Mahala Park, Sakhile, Standerton,MP
Summary
Driven by a proven track record in customer engagement and sales, I excel in fostering client relationships and enhancing customer satisfaction, as demonstrated at Bhabco Trading CC. Skilled in negotiation and teamwork, my approach has consistently led to positive outcomes and repeat business, underscoring my commitment to results and service excellence.
Overview
12
12
years of professional experience
Work History
Salesperson
Bhabco Trading CC
11.2021 - 11.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
General Laborer
Early Bird Farm
02.2019 - 07.2021
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Followed instructions and safety protocols to prevent accidents and injuries.
Cleaner
OK Store
11.2011 - 04.2013
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed and implemented comprehensive cleaning plan for entire building.
Education
High School Diploma -
Jandrell Secondary School
Standerton, South Africa 04.2001 -
Skills
Customer Engagement
Cross-selling products and services
Networking
Customer Service
Product and Service Sales
Interpersonal communication skills
Teamwork and Collaboration
Problem-Solving
Customer care
Relationship Building
Negotiation
Customer Relationship Building
References
Luyanda Khanyi
Early Bird Farm Manager
+27 61 470 2175
Yusuf Hadjee
Bhabco Trading Owner
+27 78 263 6571
Timeline
Salesperson
Bhabco Trading CC
11.2021 - 11.2023
General Laborer
Early Bird Farm
02.2019 - 07.2021
Cleaner
OK Store
11.2011 - 04.2013
High School Diploma -
Jandrell Secondary School
04.2001 -
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