Thokozile Bella Gwala
HR Officer
Johannesburg,GP
Summary
Dedicated Human Resources professional bringing over 5 years of related experience.Hardworking,self motivated, amicable and eager to learn. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
HR Officer
Mindframe Creations/Fab Furniture
Johannesburg , South Africa
05.2018 - 12.2020
- Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Facilitated communication and coordination between employees and management.
- Coordinated employee placements and administration.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
- Oversaw promotions and position changes and handled paperwork.
- Accurately prepared wages payroll and tracking data using timekeeping system.
Administrator
Mindframe Creations /Fab Furniture
Johannesburg , South Africa
05.2017 - 05.2018
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for management .
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Entered and maintained departmental records into company database.
Lifepower
Sales Consultant
Johannesburg , South Africa
04.2015 - 12.2016
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered product or service to customer locations within specific timeframes.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
Administration Assistant
SDM Eyewear House Of Busby
Johannesburg , South Africa
06.2012 - 02.2015
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Drafted agendas, recorded minutes and created documents for meetings.
Receptionist
SDM Eyewear House Of Busby
Johannesburg , South Africa
10.2010 - 06.2012
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints by telephone or email.
- Collected, sorted, distributed and sent mail and packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Provided clerical support to employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Education
Higher Certificate - Human Resources Management
IQ Academy
Johannesburg 06.2019 - Current
Certificate - Call Center Management
There Recruitment Services
Johannesburg 03.2008 - 03.2009
Certificate - Customer Service Management
University of South Africa
Pretoria 01.2006 - 06.2006
Certificate - Matric
Pace Secondary School
Johannesburg 01.2000 - 12.2004
Skills
HR policies knowledge
undefinedTimeline
Higher Certificate - Human Resources Management
IQ Academy
06.2019 - Current
HR Officer
Mindframe Creations/Fab Furniture
05.2018 - 12.2020
Administrator
Mindframe Creations /Fab Furniture
05.2017 - 05.2018
Lifepower
Sales Consultant
04.2015 - 12.2016
Administration Assistant
SDM Eyewear House Of Busby
06.2012 - 02.2015
Receptionist
SDM Eyewear House Of Busby
10.2010 - 06.2012
Certificate - Call Center Management
There Recruitment Services
03.2008 - 03.2009
Certificate - Customer Service Management
University of South Africa
01.2006 - 06.2006
Certificate - Matric
Pace Secondary School
01.2000 - 12.2004
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