THOKOZILE ZUMANI

• Oversee the overall credit control process
• Manage dept collection
• Prepare weekly and monthly branch reports
• Analyzing the status of debtor's accounts
• Dealing with complaints and queries and escalating the complex ones for immediate supervision attention.
• Establish plans and activities to expand the customer base through territory management and new business.

• Handling financial aspects of clients when buying a vehicle.
• Assist with various admin duties, loading contracts, explaining financial costs and terms and compiling deal files
• Analyzing current debt and checking affordability
• Establish and maintain a strong working relationship with the stakeholders to manage performance.

• Data entry and record keeping
• Filing and document management
• Prepare financial and administrative reports
• Scheduling and coordinating meetings
• Managing the correspondence between the office and external bodies

• Oversaw 5 Hollard Branches in Port Elizabeth with the Capacity of 5 Sales Consultants in each office, providing Coaching and Support to the Consultants;

• Met Monthly Targets, submitted weekly and monthly reports for the productivity;

• Improved sales processes to streamline customer acquisition and on boarding strategies;

• Manage and control monthly sales targets and ensure collection of 100% for business profit.
• Provided financial education to clients, dealt with lending and dept consolidations
• Plan and organized meetings to manage monthly KPIs.
• In charge of updating yearly leave planners for the staff, tracked and traced invoices;
• Managed and maintained well-updated filling systems, ordered stationery, made copies, scanned, typed and printed documents;
• Provided administrative and secretarial support to Manager;

• Performed reception, access control duties, such as screened telephone calls and directed clients; handled confidential documents and information;
• Provided administrative and secretarial support to management;