THOKOZILE YALO

• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Calculated fees due, interest and change for customer transactions.

I work at ABSA CASH Center

• Identified issues, analyzed information and provided solutions to problems.
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Assisted with training of new tellers on policies and procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Generated monthly reports on customer activity and customer feedback.
• Monitored and verified suspicious activity on customer accounts.
• Counted, verified and handled bank deposits and armored car transactions.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Tallied cash drawer at beginning and end of each work shift.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Handled cash with high accuracy and took care to check bills for fraud.