Thokozile Tryphina Nkabinde

• To provide administrative, process and system support across a range of processes and systems within the POS Business support team
• Provide POS Support and manage LEVEL 2 incident management
• Manage and review escalated incidents from SMC
• Action incidents and requests from end-users
• Monitor maintenance, enhancement, and upgrades to support new and existing functionalities
• Ensure appropriate role access granted on to Stores timeously
• User set up and related Admin tasks (e.g., Oracle approach)
• Manage Central User Administration
• Maintain POS role system responsibilities, hierarchies, profiles
• Performs a quarterly audit of end-user access and ensure access is verified and complete
• Works with SMC to ensure incident logs are closed and feedback provided back to stores
• Manage SMC Business support requirements/escalations
• Provide Direct Store support
• Provide support to Business Process Analyst
• Provide afterhours support when required
• Assist with acceptance testing if required
• Assist the test team with admin support (e.g., documented test case updates)

• Support stores before going live and on the day of going live with Flooid
• To assist with setup of users before GO live date
• All training and sign off are done
• All employees are captured on BO
• Preparation for the night of deployment.
• Check in with store beforehand and assist with operational plans to ensure successful deployment.
• Conduct store testing after the application has been downloaded
• On-site support of day of GO live until end of trade to ensure a smooth transaction.
• Detailed guideline for new reporting and their understanding e.g., weekly, and daily finance checklist
• After hours and ongoing support during the first weeks of Flooid

• Consolidating the whole region 5 with sales and Gap analysis

• To provide a specialised management service by influencing store management to facilitate a risk free and profitable environment
• Manage payroll to optimize productivity and control wage cost
• Manage general HR administration to ensure data integrity and accurate record retention
• Manage cash activities to ensure controlled cash handling environment
• Manage Financial (expense) and general administration for reconciliation and retention purposes
• Ensure maintenance of all Systems, Methods and Procedures (SMP’s)
• Review the auctioning of key financial controls and admin processes in commercial areas to prevent losses
• Continuously improve (add value) to efficiency of systems / procedures / controls across all store areas to affect profitability
• Commercial management function during peak periods, late trading and weekends
• Provide input into the Stores operating plan
• Formulate operating plan within budget parameters, implement and sustain during the financial year
• Ensure continuous forecasting and amendments of financial plans in accordance with store performance
• Drive profitability by ensuring the execution of action plans across the store
• Control store expenditure within budget parameters and ensure accurate and timeous accruals
• Ensure compliance in internal controls through effective risk management
• Communicate, train, implement methods and processes within the store to deliver the required outcomes
• Prevent financial loss
• Ensure that all daily reports are printed, scrutinized, auctioned, and retained
• Coordinate and communicate incoming till discrepancies (TDC’s) within specified timelines
• Manage and control human resources admin, records, retention, and data integrity
• Analyse productivity indicators and use of staff planner
• Monitor that legislative attendance registers are completed
• Manage payroll submission and submission of HR reports
• Coordinate ordering and issuing of uniforms, name badges and swipe cards
• Manage cash activities
• Ensure cash control
• Measure and analyse performance e.g., Store Scorecard
• Conduct feasibility studies to maximise profitability
• Set parameters/guidelines and measures to optimize productivity and affordability
• Develop, recruit, retain and lead store teams
• Conduct performance and development discussions with team.
• Consistent service delivery levels
• Delivering against all set targets
• Coaching and developing team members
• Ensuring effective implementation and execution of all sales, promotional and operational initiatives
• Constantly seeking opportunities within and outside the store to increase sales and maximise returns
• Balancing effective service levels with meeting required productivity benchmarks
• Identifying, developing, and retaining young talent
• Ensuring the effective implementation and maintenance of all operating processes
• Effectively managing change and aligning store teams
• Minimising shrinkage

• To provide exceptional service by delivering specialised financial management and administration to achieve a risk free and profitable store environment

• Perform General HR Administrator Include Leaves & absence
• Administer Changes to payroll in Terms of Salaries, Deduction
• Perform Cash Activities to ensure a controlled cash handling environment
• Maintain all system methods procedures
• Manage Switch board and reception service
• Maintain & Controls filing system perform financial & general
• Administration, Ordering and capturing expenses on walker system

• Replenishing off stoke
• Keep the place clean all the time

• Exceptional customer service
• Maximising selling opportunities
• Maintain shop keeping standards
• Expose quality of products

• To provide exceptional service by delivering specialised financial management and administration in order to achieve a risk free and profitable store environment
• Partner with store Management to implement and measure initiatives to enhance financial performance.
• Set parameters/guidelines and measure to optimise productivity and affordability in partnership with Store Management.
• Formulate financial operation plan within budget parameters implement and sustain during the financial year.
• Control store expenditure within budget parameters and ensure accurate and timeous accruals.
• Continuously improves the efficiency of system/procedures/controls across all store areas to affect profitability.
• Communicate, train, implement and sustain relevant system, Methods and Processes (SMP’s) within the store to delivery the required outcomes
• Ensure compliance in internal controls through effective risk management to minimise risk and deliver operation excellence.
• Manage payroll to optimise productivity and control wage cost
• Manage cash activities to ensure controlled cash handling environment.
• Manage general HR administration to competent and data integrity and accurate record retention.
• Develop, recruit, retain and lead a competent and motive Store Administration Team.
• Commercial Management function during peak periods, late trading & weekends, and participate in general store operational duties.
• Action orientation, Team leadership, building talent, Planning, and organizing, Coping with pressure and setbacks, Result driven.
• Perform reconciliation to prevent financial loss (e.g., system error, voucher reconciliations.
• Ensure cash control through timeous recording of cash transactions to minimise loss and provide accurate information delivery.
• Measure and analyse financial performance (e.g., Store Scorecard) to influence decision-making.
• Provide information as input into feasibility studies where required to maximise profitability.
• Inform Store Mgt on miscellaneous staff events (e.g., long service award etc)
• Provide value and service (probing, self-assessment) to store manager during peak period (weekend, Christmas act to improve store effectiveness.

• Promoting product from Gould
• Making sure sales are on top
• Stock Controller
• Customer Services

• Customer Care
• Food and Beverage
• Handling Customers
• Handling Food & Health

• Customer Services
• Business Development & Telemarketing
• General Office Administration

• Customer Services
• Bookkeeping
• Office filling
• Arranging Meeting and venue

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