Thokozile Mohlala
Gauteng
Summary
Professional in retention and customer loyalty. Skilled in team leadership, conflict resolution, and strategic planning. Known for driving results, fostering collaboration, and adapting to changing needs. Strong communication, problem-solving, and relationship management abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Retention Supervisor
Evolution Tel PTYLRD
09.2022 - Current
- Assisted in budget management for the retention team, ensuring cost-effective use of resources without compromising on results.
- Reduced churn rate by proactively identifying at-risk customers and implementing targeted intervention measures.
- Collaborated with cross-functional teams to identify areas of improvement in customer experience and implement necessary changes.
- Streamlined communication between Retention Supervisor roles across different locations to ensure consistency in approach and best practices sharing.
Customer service consultant
Icon experience
07.2021 - 02.2022
- Assisting customers with sim swap, network, airtime
Verification officer
Icon Africa
02.2021 - 06.2021
- Listening to calls and verify them
Education
Higher certificate - Business Administration, Introduction commercial, Book keeping, Information system, General management, Office administration, Economic environment
Richfield institution a technology
Grade 12 - English, Setswana, Life orientation, Economic, Mathematics, Business, Accounting
Naledi High School
01.2017
Skills
Soft skills interpersonal skills
References
Kanaelo, Modise, 071 798 3341- ICON AFRICA
Refiloe Maano:Retention HOD -0787438596
Timeline
Retention Supervisor
Evolution Tel PTYLRD
09.2022 - Current
Customer service consultant
Icon experience
07.2021 - 02.2022
Verification officer
Icon Africa
02.2021 - 06.2021
Grade 12 - English, Setswana, Life orientation, Economic, Mathematics, Business, Accounting
Naledi High School
Higher certificate - Business Administration, Introduction commercial, Book keeping, Information system, General management, Office administration, Economic environment
Richfield institution a technology
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