Thokozani Ntshangase
Assistant System Administrator
Johannesburg
Overview
68
68
years of professional experience
20
20
Certificates
Work History
IT Customer Service Desk
Mutual
- Analysing system errors and escalating to relevant support teams
- Log calls on remedy
- Monitor and 1st line support to the company’s applications
- Monitor and report on availability of client applications
- System support and end user support
- Reset passwords and support internal clients
- Main reason wanting to leave: Promotion
- Federal/T-Systems
Assistant System Administrator
Curriculum Vitae Of
Johannesburg
02.2021 - Current
- Create Processes and Procedures for Student Finance Department
- Administer Users on Student System, ITS System Integrator
- Analyze Business Intelligence system access, remove or recreate access
- Project Manage System development or additional functions on ITS Integrator
- Innovate and come up with new system development for Student Systems, current project – Student Finance Ticketing System
- Assist Financial Officers with ITS Integrator System
- Run reports on System Integration System
- Load required Data to the ITS integrator System
- Log, follow up, and report on any ITS Integrator System issues
- Develop and create UJ QMS (Ticketing System) system
- Assist with SLA documentation for Student Finance Systems
- Use Visio to create process workflow for system functionality development
- Manage and Administer, Student Finance Website, edit, upload, updating content
- Project support on new System Development
- Champion new development projects, automation of current Division processes
- Manage and Administer Student Finance SharePoint, edit, upload, updating content.
IT Assistant
Redtank PTY ltd, Assisting Redtank PTY
11.2001 - 01.2021
- (ltd), on their quest to make Technology accessible in less fortunate communities
- Since joining them I have helped put, together internet Cafes in Bloemfontein, Middleburg, Kroonstad and Umlazi
- My role has been assisting with Technology planning, Network
- Deployment and IT Procurement.
IT Assistant
Mathibela Incorporated
11.2001 - 01.2021
- Overall Management of All company IT resources
- Desktop Support for all company users
- IT Infrastructure Support
- WAN, LAN Support
- Printer/Scanner Support
- Software and Backups support
- Desktop Support
- Administer, Configure All IT Assets
IT Systems Administrator
Heineken
02.2001 - 02.2018
- 1st
- Line System Support
- Active Directory, user creation, deletion, and administration
- System Centre Configuration Manager – adding/removing of Company equipment such as Notebooks, Servers, Workstations, Deployment of Operating and company Software via SCCM
- Supporting of Third Party Vendor software
- Supporting Network connectivity, LAN, WAN and Wireless
- Supporting of Organizational Printers, ordering of stock such as Cartridges,
- Drums, and also installations
- Supporting of IPADs, Notebooks and Desktops
- VPN access configuration for internal users
- Curriculum Vitae Of
IT Technician (Operator, Network, Mainframe & Netbackups Operator)
Standard Bank of South Africa
07.2012 - 12.2016
- Remote Support of Users in remote offices
- Server room Support, checking Server Health and any Server faults
- Deployment of Company Software’s on Servers,
- NetBackup’s monitoring and Tape rotation administration
- Configuring CISCO IP phones, configuring IPhone,
- IT equipment Stock Management
- Escalation to Third party Vendors on their fault equipment and Software
- Support on Meeting Room Equipment such as Sound, Speakers and Projectors
- Monitoring of Server utilization using VMware, check utilization and application performance
- Build install Windows Server 2003R, add to company’s environment and AD
- Site’s IT Asset Manager, compile weekly, monthly reports on all IT Assets,
- IT purchases and requisition, Vendor IT maintenance and overall of all IT Asset
- Management
- Create, Delete, Edit mail accounts using Microsoft office365,
- Create, Edit, Delete, and configure CISCO Unified IP Phones using Cisco
- Unified Call Manager,
- Maintain of IT Equipment and Asset Register
- Maintain IT Software assets
- Maintain all 3rd party Applications
- Security and IT-Virus updates
- Share drive Maintenance
- Laptops, Desktops, Hardware, Mobile devices, and IT Support
- Remote support to Branches all over the provinces
- Sever Maintenance
- HP printers’ installation and troubleshooting
- Maintain Access control system and reporting
- Maintain and support internal CRM application
- SAP Global & Local installation and Support
- Office 365 installation and maintenance
- Main reason wanting to leave: Retrenchment
Network Operator
Standard Bank of South Africa
04.2011 - 07.2012
- Monitoring NetBackup’s
- Networking 1st
- Level Support
- SQL servers monitoring and support
- Purchase of new hardware
- Server monitoring
- Running System Batches
- Monitor daily/nightly Batch task on Mainframe
- Mounting tape drives using IBM libraries
- End user support with connectivity/password resets
- Creating Reports
- Remotely supporting Linux and windows Servers
- Monitor and support Network infrastructure, routers,
- Switches, Hubs, Branch connectivity Servers , backups on Symantec daily
- Main reason wanting to leave: Self and Career Advancement
- 1st level Network Support
- Supporting, network connectivity for Users, Branches, African countries,
- External network client connectivity
- Working hand and hand with customers over the phone
- Helpdesk support
- Onsite support
- Telephonic support
- Login Calls
- Support Analysis
- Creating of training and procedure documents
- Technical implementation consultant
- Internal Administration PC support, hardware, network backups
- Main reason wanting to leave: Promotion.
Helpdesk Support
Standard Bank of
03.2009 - 04.2011
- Servers
- LAN
- WAN
IT Support Specialist/Service Desk Agent
03.2008 - 02.2009
- System support and end user support Reset passwords and support internal clients Remotely supporting users Password resets/windows support and user software support Support clients telephonically Logging access calls for users and external clients Compliant understand of relevant standards Supplying feedback/status to users and clients Addressing queries and follow up with Support teams Action request and incident to the required SLA agree Use customer survey results to reflect satisfaction in all arrears of support
- Curriculum Vitae Of
IT Remote Support Technician
Nerds
12.2007 - 02.2008
- Page 7
- Main reason wanting to leave: Career Advancement
- Company: Network, System support and end user support Build laptops, Servers and Computers Install laptops, Servers and Computers Support Client Servers Checking firewall and licence validity/violation on client Servers Technically support clients remotely Do daily and updates on Antivirus, Definitions and Server software Email support on Client servers Remote support on Exchange errors and Drive errors
- Main reason wanting to leave: Career Advancement.
Query Clerk, Exception Officer, Quality Assurance Officer and Compliance Officer
Standard Bank of South Africa
12.2005 - 12.2007
- Deal with FICA client queries take corrective measures to make sure client satisfaction Retrieve client documents from Storeroom to avail them for processing Load relevant FICA codes for clients as per required standards Training new employees
- Curriculum Vitae Of
PC Technician
Moloko ERS, Building Computers
03.2005 - 03.2005
- Page 8 Team leading a Data Capturing team Data capturing Action and resolve Client requests and queries Determine and action exceptional office queries as per required standards Assist Shift Managers in updating employees on changes in regulations Assist Branch employees in dealing with client queries
- Main reason wanting to leave: Career Advancement
- Company:, Troubleshoot Hardware and Software Operating system/Microsoft Office installation Scanning PC’s for viruses using antiviruses Compiling documentation for the components installed Printer installations and error troubleshooting
- Main reason wanting to leave: Career Advancement
- Skills Acquired on Work Experience 1
- LAN support – My IT roles have provided me with a platform to learn and understand the network infrastructure and technical configuration of LAN and WAN environment 2
- Software and desktop support – I have been involved Through Network Nerds in the physical implementation and configuration of the Local LAN
- 3
- Communication - I fully understand the importance of communication through all means depending on the nature of the massage related to the recipients
- This includes verbal, written communication through any media of communication
- 4
- Information Systems - My experience on both implementation and maintenance of
- Network Infrastructure has helped me to understand the importance of Information
- System
- That has helped me to be in a better position to be able technically support the IT infrastructure
- 5
- Project Management – My experience working as a leader of Revolutis Foundation gave me adequate experience in running and implementing projects 6
- System Administration – I have been performing common system administration duties on all my IT roles
- Curriculum Vitae Of
Education
Matric -
Graceland Edu Centre
Senior National Certificate - undefined
International Computers Driver’s License - undefined
CompTIA A+ Certified Professional (2005 - undefined
CompTIA N+ Certified Professional (2004 - undefined
Foundation Certification in - undefined
Bachelor of Business administration - undefined
Skills
Excellent presentation skillsExcellent written correspondenceSkilled in group and individual workLeadership skills
Accomplishments
- Linux for Absolute Beginners (2020) Intelligence System Development (With TensorFlow) (2021) Artificial Intelligence in the 4IR (2021) African Insight (2021) AWS Machine Learning Foundations (2021)
- Microsoft Online Training Comparing the CSP program, EA and Microsoft Agreement (18702) Cloud Solution Provider Licencing Fundamentals (18701) Azure Virtual Machines and Azure Resource Manager (ARM) (MPN17521) Engage your Customers for the Manufacture and Resource Sector (MPN17343) Optimize your Operation for the Financial Sector (17342) Engage your Operation for the Financial Sector (17340) MPN Competency: SQL Server 2016 - Mission Critical and Hybrid (MPN14355) MPN Competency: Application Integration for Technical Massively Parallel Processing with ADW (Azure Data Warehouse) (MPN17491)
- Curriculum Vitae Of, Practical Guidance Assessment for Voice (16802) Microsoft’s Ethics & Integrity Training (18762)
Certification
Sun certified Java Programming J2SE (2007)
Additional Information
- of Revolutis Foundation helped me understand the responsibility of running an organisation, managing people and organisation resources. 8. Managing of teams – I have been involved with the Leading a Team of Compliance Officers at Standard Bank, Managing a team of six people, which was a great experience and learning curve.
Timeline
Assistant System Administrator
Curriculum Vitae Of
02.2021 - Current
IT Technician (Operator, Network, Mainframe & Netbackups Operator)
Standard Bank of South Africa
07.2012 - 12.2016
Network Operator
Standard Bank of South Africa
04.2011 - 07.2012
Helpdesk Support
Standard Bank of
03.2009 - 04.2011
IT Support Specialist/Service Desk Agent
03.2008 - 02.2009
IT Remote Support Technician
Nerds
12.2007 - 02.2008
Query Clerk, Exception Officer, Quality Assurance Officer and Compliance Officer
Standard Bank of South Africa
12.2005 - 12.2007
PC Technician
Moloko ERS, Building Computers
03.2005 - 03.2005
IT Assistant
Redtank PTY ltd, Assisting Redtank PTY
11.2001 - 01.2021
IT Assistant
Mathibela Incorporated
11.2001 - 01.2021
IT Systems Administrator
Heineken
02.2001 - 02.2018
Matric -
Graceland Edu Centre
Senior National Certificate - undefined
International Computers Driver’s License - undefined
CompTIA A+ Certified Professional (2005 - undefined
CompTIA N+ Certified Professional (2004 - undefined
Foundation Certification in - undefined
Bachelor of Business administration - undefined
IT Customer Service Desk
Mutual