Thokozani Nkambule
3 Simba Road, Sunninghill
Summary
I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative term environment. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. Results-focused and proactive in planning day-to-day operations and solving service issues. i approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.
Overview
8
8
years of professional experience
4032
4032
years of post-secondary education
3
3
Languages
Work History
Technical Support Associate
Quantanite
03.2023 - 12.2024
- assisting customers in setting up new systems, application, ans software.
- responding to customers emails, calls, and live chat to address technical malfunctions and issues remotely.
- Utilizing targeted questions during troubleshooting to identify effective solutions efficiently.
- Proving clear and concise step-by step technical support to guide clients through resolving issues.
- Utilizing support tickets to track and expedite incident resolution, ensuring timely response to services user requests.
- Resoling service user requests within designated timeframe, prioritizing efficient problem resolution.
- Investigating reports of system errors, attempting to reproduce problem, and tracing faults for effective resolution.
- Educating service users on new software update and system capabilities to enhance their understanding and utilization.
- Interacting with customers through various communication channels to address their technical concerns effectively.
- Staying updated on new technologies and industry trends to improve technical support efficiency and effectiveness.
- Ensuring the delivery of high-quality technical support services by adhering to best practices and standards.
Sale and Retention Specialist
Merchants SA
01.2022 - 02.2023
- Designing and automating comprehensive CRM strategies aimed at retaining and winning back existing customers.
- engaging directly with customers to identify issues and gather insights for enhancing company services.
- Developing initiatives targeting the win-back of previous customers employing personalized approaches to re-engage them.
- Continuously assessing and refining CRM strategies based on customers feedback and evolving market trends.
- Fostering strong relationships with customers to understand their needs and preferences, driving proactive retention initiatives.
- Built constructive customer relationships to improve customer satisfaction, loyalty and recommendations.
Administrator
NT Innovative Solutions
02.2020 - 11.2021
- Responsible for processing all employees' payments accordingly
- Attend to all clients queries and providing customer care services
- Responsible for screening all new tenant applications for accommodation on behalf of the contractors
- Coordinating and conducting induction process
- Responsible for keeping records of monthly expenditures
- Liaise with contractors with all amendments and new implementations
- Ensuring that all (PR) purchase requisition are processed monthly
- Ensuring monthly invoices are submitted
- Submit monthly Statements to an accountant
- Updating all company documents and ensure good quality as and when its required
- Responsible for scheduling meetings
HR Assistant (Support to Ford Incubates)
AIDC
03.2019 - 08.2019
- Company Overview: HR Division
- Facilitating recruitment process (On-boarding /Engagement)
- Submit employee's documentation for payroll
- Ordering stationary for office use
- Contract Extension administration with Business Owners
- Engage with Business owners regarding Policies and Code of Conducts amendments
- Administer operation and function of HR in the organisation
- MIFA/MIBCO liaison on queries
- Advise on trends of absenteeism and late coming to work
- Facilitate documents for approval as and when required
- Preparation and processing of disciplinary Enquiry pack and advise on steps taken for various misconducts
- Weekly communication and daily queries (walk-ins)
- Provide trainings for the employee's awareness (Code of Conducts)
- HR Division
Receptionist / Administration
AIDC
03.2018 - 02.2019
- Company Overview: Learning Centre
- Providing customer care services
- Data capturing (updating database daily)
- Training/Meeting logistic (Bookings, Venue preparation etc)
- Resolving administrative problems
- Processing all applications on merSETA data net
- Screening and verifying all applications
- Raising PR (Purchase Requisition on Maconomy)
- Attending to emails, telephonic and face-to-face queries
- Learning Centre
Human Resource Clerk (intern)
Department of Health
08.2017 - 02.2018
- Issuing, receiving & Capturing PMDS, Leaves Overtime on PERSAL system
- Attending and taking minutes in meetings
- Ensure that Resignation, Termination, and Retirement are processed accordingly on the system
- Assisting with compiling quarterly and monthly reports
- Checking the correctness and compliance of overtime forms
- Preparing of files for auditing
HR Registry Clerk (intern)
Department of Health
02.2017 - 07.2017
- Open files using Z20 files
- Ensuring that all files are checked in & out of the system
- Maintaining computer and manual filling numerically & alphabetically
- Control and track movement of files
- Keep records/ register of all opened & closed files
- Prepare files for disposal according to the National Archives Acts
Education
Diploma - Human Resources Management
Nkangala TVET College
Certificate - National Senior Certificate
Ekangala Comprehensive High School
Skills
- Microsoft office (Word, PowerPoint, Excel, Outlook)
- PERSAL system
- merSETA data net
- Maconomy
- Concept Evolution
- IMPRO system
- Jarrison Time (JT) system
- Internet
Expertise
- Time Management
- Goal & Results driven
- Willingness to work extended hours
- Enthusiastic with a can-do attitude
- Paying attention to details and pride in accuracy
- E-mail Management
- Good conflict management skills
- Ability to multitask and prioritize effectively whilst working in a stressful environment
- Excellent people management skill
- Diary management and scheduling
Personal Information
- Driving License: Code (C1)
Additional Information
Eliot Buthelezi- Team Leader
[Quantanite]
067 787 5974
Tavano Mbatha - Team Leader
[Merchants SA]
067 181 8339
Thabang Mohlamonyane - Manager
[NT Innovative Solutions]
076 022 0430
Ednah Rikhotso - HR Practitioner
[AIDC]
084 777 2322
Vusi Nkosi - ETQA Manager
[AIDC]
074 162 6980
Marcia Diketane - HR Recruitment Consultant
[Department of Health]
076 162 8260
Timeline
Technical Support Associate
Quantanite
03.2023 - 12.2024
Sale and Retention Specialist
Merchants SA
01.2022 - 02.2023
Administrator
NT Innovative Solutions
02.2020 - 11.2021
HR Assistant (Support to Ford Incubates)
AIDC
03.2019 - 08.2019
Receptionist / Administration
AIDC
03.2018 - 02.2019
Human Resource Clerk (intern)
Department of Health
08.2017 - 02.2018
HR Registry Clerk (intern)
Department of Health
02.2017 - 07.2017
Diploma - Human Resources Management
Nkangala TVET College
Certificate - National Senior Certificate
Ekangala Comprehensive High School
Similar Profiles
Busisiwe HlatswayoBusisiwe Hlatswayo
Customer Care Representative at QuantaniteCustomer Care Representative at Quantanite
Subrina KhanamSubrina Khanam
Associate at QuantaniteAssociate at Quantanite
Miehleketo Geneva BaloyiMiehleketo Geneva Baloyi
Procurement Lead at QuantaniteProcurement Lead at Quantanite
AMANDA MAZIBUKOAMANDA MAZIBUKO
Customer Service Associate at QuantaniteCustomer Service Associate at Quantanite
MULALO MUKWEVHOMULALO MUKWEVHO
In-Hospital Case Manager at AFROCENTRICSIn-Hospital Case Manager at AFROCENTRICS