Thokozane Magubane

Duties Performed at present position

Administrative

• Ensuring the maintenance of the relationship between AGL and the respective clients
• Ensuring the implementation of relevant KPI’s and SLAs as agreed between the client and AGL
• Ensuring the operations team has all the tools required to perform their duties adequately
• Ensuring the leave roster is planned accordingly and is taken in a manner that it does not interrupt normal operations
• Allocate new business or business awarded to AGL from the quotes process to the relevant controller as allocated within their given scope of responsibilities.
• Supervise and approving of the invoicing process in line to the agreed rates and KPI’s (minimizing losses)

Operational

• Where required to do the road freight shipment from beginning to end
• Ensuring that the relevant PODs are received from the transporter once the shipment is completed
• Attend to supplier & Client queries.
• Liaising with the clients, where required, normally as an escalation from the controller
• Setting up of loading plans
• Liaising with transporters where required
• Liaising with other AGL offices (RSA, Zimbabwe, Botswana, Zambia, DRC) to ensure timeous and accurate clearing of documentation and the movement of cargo within the borders and the corridor.
• Organizing and facilitating the movements of ABNORMAL LOADS & OUT OF GAUGE cargo to the designated destinations
• Application of the FERI / CD certificates as per the Congolese regulations

Financial

• Follow up on suppliers’ statements.
• Arranging Freight estimates where required & following up
• Invoicing of all operational files that I am handling and ensuring that they are profitable.
• Ensuring that all disbursements are allocated accordingly on the files avoiding missing estimations
• Double checking and ensuring all Draft invoices are as per the Recon and invoiced correctly before finalization
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

• Negotiated competitive rates with transporters , ultimately reducing overall transportation costs.
• Coordinated shipments of product from country of origin to final destination by road transport.
• Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
• Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
• Supported import metrics around import functions and drove continuous performance improvements.

• Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
• Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
• Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
• Followed up with customers to resolve inquiries.
• Streamlined export processes by implementing efficient coordination strategies and improving communication between departments.
• Prepared and assembled documents to facilitate exports.
• Minimized shipment delays by proactively identifying potential issues and addressing them promptly.
• Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
• Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
• Reduced costs for the company by negotiating favorable rates with service providers and carriers.
• Prepared shipping documentation, maintaining compliance with International regulations.
• Investigated discrepancies in shipping documents and resolved issues with vendors.

• Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
• Contributed to team success by supporting colleagues in various tasks as needed.
• Maintained physical filing system and retrieved documents on request.
• Entered data into system and checked for errors.
• Expedited daily operations through proficient use of Microsoft Office Suite tools.