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THOKO Esther Jessie Bokaba
Regional Expert Trainer
Pretoria
Summary
Dedicated plant baking ad confectionary professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Bakery expert with over 24 years of experience in plant baking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Regional Expert Trainer
Pepsico
Pretoria
03.2017 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Technical Manager/Focus Factory Manager
Tigerbrands
Randfontein
09.2008 - 02.2017
- Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
- Conducted research, market analysis, cross-referencing and testing and made independent judgments in applying guidelines for factory operation.
- Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.
- Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Estimated costs and set quality standards.
- Applied lean principles to improve workflow and quality and reduce waste.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Product Manager
Pioneer Foods Bakery
Krugersdorp
11.1998 - 08.2008
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Compiled product and customer data to generate informed profit projections.
- Assessed costs and estimated production capabilities.
- Spearheaded collaborative efforts to bring products to market.
- Set goals and formalized policies to maximize team performance and keep project on-task.
Education
J.D. - Food Science And Nutrition
Vaal University of Technology
Vanderbiljpark 01.1994 - 12.1997
No Degree - 2020 -Short Course in Production Management
Cape Town University of Technology
Cape Town, Bellville 04.2001 -
Skills
Bakery Processing Expert
Accomplishments
- Achieve a multimillion account on time by completing project on time,with accuracy and efficiency.
Timeline
Regional Expert Trainer
Pepsico
03.2017 - Current
Technical Manager/Focus Factory Manager
Tigerbrands
09.2008 - 02.2017
No Degree - 2020 -Short Course in Production Management
Cape Town University of Technology
04.2001 -
Product Manager
Pioneer Foods Bakery
11.1998 - 08.2008
J.D. - Food Science And Nutrition
Vaal University of Technology
01.1994 - 12.1997
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