Thobiswa P.N Mngadi

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

• Team work and problem solving

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.