Thobisile Biyela
Office Administrator/Collections Agent/ Customer Services Representative
Johannesburg,GP
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Administrator/Collections Agent
Boffin & Fundi
Johannesburg, South Africa
03.2021 - Current
- Served as a dedicated Office Administrator in a fast-paced office.
- Trusted to analyze and interpret data, and handle all call center related queries
- Remained flexible, adaptable, and punctual.
- Worked to ensure quality service and addressed and resolved all customer issues.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to achieve high customer satisfaction rates by providing optimal customer service and set target by the company
Tracing Agent
Medaco Revenue Consulting
Johannesburg, South Africa
07.2020 - 12.2020
- Conducted research, gathered information from multiple sources and presented results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Debtors Clerk
South African institute of Professional accountants
Johannesburg, South Africa
10.2014 - 09.2019
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Processing invoice and credit notes promptly and accurately, Ensuring statement and invoices are sent out on a regular basis, capturing , create purchase orders, Bank deposits, filling of bank statements, completing refunds request, Resolving queries received on email, telephone or case lodge via complaints portal, Build and maintain good relationships both with customers and stakeholders, collections of outstanding fees, completing vendor / credit applications forms, Assist with documentation for Auditors.
Education
High School Diploma -
City Deep Adult Education Center
City Deep 06.2008 - 06.2009
Skills
Clerical Support
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator/Collections Agent
Boffin & Fundi
03.2021 - Current
Tracing Agent
Medaco Revenue Consulting
07.2020 - 12.2020
Debtors Clerk
South African institute of Professional accountants
10.2014 - 09.2019
High School Diploma -
City Deep Adult Education Center
06.2008 - 06.2009
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