Thobile Slindile Mbatha
Durban
Summary
To secure a Cabin Crew position with @mirates, where my 7 years Customer Service in food industry and a 1 year experience of International Customer Service experience and BPESA certification to delive the world-renowned Emiratic hospitality, ensure passanger safety, and contribute to a multicultural team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advisor- Uk campaign
Outwork Contact centre
Durban
02.2025 - Current
- Handle 102+ daily interactions with clients accross the world via phone, live chat, and emails
- Achieve first - contact resolution while maintaining 100% Complaince with UK GDPR and quality standards
- De-escalate complaints with empathy, turning dissatisfied customers into brand advocates
- Collaborate with UK and SA teams to exceed KPIs and service level agreements.
Cashier and Limo Assistant
Eat Fresh
Durban
07.2021 - 05.2021
- Delivering Services to 100+ Customers in fast-paced environment with 100% cash accuracy
- Managed stock control, daily cash-ups
- Maintained hygiene/safety standards and ensured customer satisfaction at all times
- Contract ended due to Covid-19
Education
Senior Certificate - English, IsiZulu, Business Economics, Accounting, Biology
Joko Sivananda Secondary School
Height Cm
170
Certification
Global Business Services and eThekwini Municipality Public Employment Program, BPESA and eThekwini Municipality, 02/01/25 - 01/31/26, 12-month International business process services programme. Professional Communication, Customer relationship management, workplace compliance, cross-cultural client engagement and problem resolution.
Visible Tattoos
No
Flexibility
Flexible with shifts, weekends and public holidays
Key Qualifications
- International Customer Service, 1 year supporting campaign clients across the world via phone, live chat and emails
- BPESA Global Certified
- Trained in International Service excellence and compliance
- Crisis and Conflict Management, Resolution of complaints under pressure
- Multicultural Communication, Fluent in English and IsiZulu; experience with diverse clients.
- Safety Conscious, Strict adherence to procedures, data protection, and company policy
- Team Collaboration, Recognised for professionalism working with cross-functional teams
- Physical Requirements, Novice swimmer 25m unaided, medical fit, able to reach +212 cm
Personal Information
- Willing To Relocate: Dubai
- Date of Birth: 07/08/89
- Nationality: South African
- Driving License: Code Et learners
- Marital Status: Single
Timeline
Customer Service Advisor- Uk campaign
Outwork Contact centre
02.2025 - Current
Cashier and Limo Assistant
Eat Fresh
07.2021 - 05.2021
Senior Certificate - English, IsiZulu, Business Economics, Accounting, Biology
Joko Sivananda Secondary School