Customer Service Excellence & Hospitality Trends
Thobile Pretty Sibiya
Customer Service Associate
Centurion,GP
Work Preference
Summary
Customer-focused Certified Virtual Assistant with 5 years handling 11-20 office requests per day in customer service, administration, hospitality and retail. Expert in Google workspace, scheduling, email and data management. Bilingual: English and Afrikaans. Reliable, organised, pressure-proof and skilled in remote communication and problem-solving.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Casual Sales Assistant
Studio 88
04.2023 - 12.2023
- Studio 88
- Duration : April 2023- December 2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Collaborated with team members to achieve daily sales targets and improve customer service standards.
Customer Service Representative
Mcdonalds Restaurant
04.2024 - Current
- Mcdonalds Restaurant
- April 2024 to date
- Provided product knowledge training to new staff, fostering a cohesive work environment.
- Implemented visual merchandising strategies to optimize store layout and increase customer engagement.
- Resolved customer inquiries and complaints promptly, promoting brand loyalty and satisfaction.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
High School Diploma -
Good Shepherd Model School
Toitskraal, Limpopo 05.2015 - 12.2017
Virtual Assistant - Virtual Assistant
ALX Africa
Johannesburg, South Africa 09.2024 - 10.2024
Food And Beverage Certificate NQF Level 3 -
Training Force
Pretoria, South Africa 04.2024 - 10.2025
Skills
Office correspondence management
Calendar coordination
Data entry
Front desk operations
Visitor reception
Customer inquiry handling
Cash handling
Google Workspace
Microsoft Outlook
Microsoft Excel
File management systems
Confidential information handling
Certification
Getting started with Microsoft Excel
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Interests
Virtual Assistance Tools (Google Workspace, Slack)
Personal Growth & Onnline Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Affiliations
- CATHSSEA youth skillsDeveloptment programme
- Member, ALX Africa Virtual assistantCommunity
Software
Google workspace (Docs, sheets, Gmail, Calendar) Advanced
Microsoft office(Word, Excel, outlook) Intermediate
Slack and Zoom
Canva
Customer ordering and POS syastem
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Timeline
Virtual Assistant - Virtual Assistant
ALX Africa
09.2024 - 10.2024
Food And Beverage Certificate NQF Level 3 -
Training Force
04.2024 - 10.2025
Customer Service Representative
Mcdonalds Restaurant
04.2024 - Current
Casual Sales Assistant
Studio 88
04.2023 - 12.2023
High School Diploma -
Good Shepherd Model School
05.2015 - 12.2017